Holiday Inn Kunshan Huaqiao Reviews

Checked in at 22:00 Hrs. I have booked 2 rooms for 4 adults and 1 child. When I went to check in, the receptionish said there is no staff to add an extra bed even if we pay for it. It was very disappointing to hear at 10pm in such a good hotel there is no one to arrange an extra bed. Check in experience was very horrible, they allocated the 2 rooms in separate floors when I specifically mentioned I needed adjacent rooms or rooms in the same floor. And then I had to come back again where one of their managers who was relaxing all this time came and got this done. disappointing experience. Hotel was very nice, the surroundings were very good, definitely need more attentive and trained staff who can think of customer experience.

The environment is okay, but the hotel service is terrible. It is the first time I have booked such a bad hotel on Ctrip. It is not worthy of this star rating. It is estimated that no one lives in the room on the first floor. There is a problem with the air conditioner, so forget it. The engineering department has fixed it. However, the lamp on the desk is broken. I asked them to send it together with a liquid mosquito repellent set. After urging three times, I was bitten by a mosquito in the middle of the night. Wake up and go to the front desk to make a noise before it is delivered. What a crappy hotel

Environment: The sun was bright on the day we went there, the sky was clear, and the lake was blue. The whole space is like a paradise, and you will find a lot of fun if you walk slowly. Facilities: The room is large, the terrace is comfortable, and the scenery is beautiful. It is a five-star hotel with a long-established style. It has all the basics and is well maintained. Service: The front desk is a very young team. The restaurant and the housekeeping staff we met are very nice. The two masters of the shuttle bus are very nice. They are generous when they should be generous and friendly when they should be friendly. They are natural. Maybe they are influenced by this beautiful nature~~ It is really great to work and live here. The service style is like a kind of Florence-style comfort. It is so friendly for people who want to go out sometimes~ Netizens said that the sound was noisy before, and they almost missed such a great place. I went there on weekends. The front desk arranged a lake view room on the 5th floor in the middle. First of all, the sound insulation of the doors and windows is very good. Some people say that the air conditioner is loud. I think another reason is that the surrounding area is very quiet. I sleep lightly and I can sleep well. You can go to see the stars at night. I will say something special about the food. Because I am a vegetarian, I boiled vegetables for breakfast for two days. It was a very happy thing to have tofu pudding. The volcanic stone sweet potato was delicious 😋 I tasted it for two days. These three days and two nights were a beautiful and joyful itinerary. Thank you to everyone who made it all work beautifully. 🌹🌹🌹

A holiday trip that exceeded my expectations. Xiaohongshu mentioned that the park where the hotel is located is close to the high-speed rail, and I was worried about the noise of the high-speed rail, but there was no noise at all. The suite is very large, with a huge balcony spanning two rooms and overlooking the lake. The hardware of the room definitely exceeded my expectations. The breakfast was very rich. When we checked in, the room was fully booked, and the staff were busy, but they still tried their best to meet our needs. Thank you very much to all the staff who served us during our stay. I will stay again if I have the chance.

I couldn't book a train ticket or an ideal hotel in the surrounding area due to the temporary adjustment of the itinerary, and I didn't want to drive during the holidays. I accidentally saw the Midtown Holiday and was attracted by the parent-child entertainment project and booked the last lake view room of the day. First, let me talk about the slightly unsatisfactory aspects of this stay. (Fortunately, they were properly resolved later.) 1. The order showed check-in at 14:00, but the room was not cleaned when I got the room card at 14:45 on the actual day, and I finally checked in normally after 15:00. (The room was fully booked that day, and it was said that the previous day's guests checked out at 14:00) 2. The room was not cleaned. Before the child fell asleep, he found a small bug crawling out of the sheets, and not long after, a small bug of the same type appeared on another bed. (Jason, a hotel staff member, actively followed up and handled it later) Next, let's talk about the plus points for this stay experience. 1. The environment and air are really great. (In the wetland park, it is not realistic to be bad.) Getting up early and renting a bicycle to ride around or walking are both good choices. 2. All activities are pretty good. Special recommendation: Parent-child exploration of nature activities. I really want to talk about this activity. Although I accompanied the whole process this time, the teacher said that it can be used for hosting. The classroom is not big but has everything. At the beginning of the course, the teacher will first do science popularization indoors, then explore outdoors, and finally return to the indoors to complete the handicrafts, and also issue certificates to the children with a sense of ceremony. It is worth praising that the teacher couldn't answer the questions raised by the children during the indoor science popularization. After returning to the indoors after the outdoor exploration, the teacher actually found the children very seriously and told the children the answers he had learned through inquiries. (Unfortunately, I forgot to record the name of this teacher.) 3. Hotel catering. Because the hotel is located in the wetland park and the location is relatively remote, meals can only be solved in the hotel. We solved it in the restaurant B1 in the guest room center throughout the whole process. The takeaway software can only deliver crayfish and barbecue, and there are no restaurants around. There is a Qiaoyuan Hotel in the wetland, but I haven't experienced it. Breakfast: A standard buffet Lunch: Order, the dishes tasted pretty good Dinner: Buffet, in line with holiday standards In general, there is no need to worry about not being full or the price being too outrageous. If you order takeout, the hotel staff will help pick up the food at Gate 3 and place it in the central lobby of the guest room. 4. Service When there was a problem with the room, the staff member Jason actively followed up late at night, and responded and handled it very quickly. During the process, he found mosquitoes in the room and sent a bottle of floral water. There was also a follow-up to inquire about the stay experience, and promptly informed that the hotel had been fed back to the guest's suggestions. Miss Nora in the Cute Pet Park is very gentle like a big sister next door. Teacher Angel in the Exploration Nature Classroom patiently and carefully led the children to explore. There is also the lecturer whose name I don't remember, the two young ladies who did the lacquer fan DIY, the tour bus driver, and the two security uncles at Gate 3. They are also very good and enthusiastic. Finally, the hotel has a flaw. Due to its geographical location, it seems to be surrounded by a railway line, which is relatively noisy.

1. The room is large and well-equipped, but they are all relatively old: the floor lamp does not light up, and the balcony door needs a lot of force to close. 2. For 2 adults and 1 child, try to choose a king-size bed room, after all, two adults sleeping on a 1.35-meter bed is still a bit cramped. The mattress is too soft and there is no latex pillow. People who usually sleep on hard beds need to adapt for a while. The bedding is average, and there is a stain on the bed sheet that cannot be washed off. 3. The bathroom is large and new, and the shower is also very comfortable. 4. The breakfast and dinner are rich and taste very good. I like the chef in Guangzhou. 5. The hotel is in the wetland, with a beautiful environment, but it is sandwiched between the north and south by the railway. The noise is very loud when the train passes. People who need quietness should try to choose a south-facing room.