Kunming Jinlangyuan Hotel (Nanping Pedestrian Street Jinma Bijifang Branch) Reviews

Response from Property: Thank you for your praise of 5 points! Every city always has reasons for people to miss it, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope Jinlangyuan will be the warmest and most unique one in your memories! Come back often.

Response from Property: Thank you for your visit. Your satisfaction is our greatest pleasure and reward. The store will work harder to do a better job.

Response from Property: Hello! Thank you for your 5 points! Every city will always have a reason for people to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that Jinlangyuan will be the most warm and unique one in your memories! Come back often.

Response from Property: Dear valued guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location, surrounded by a plethora of dining options. Your satisfaction with the area is truly rewarding for us.Regarding the escalator, we appreciate your observation and understand that maintaining our facilities to the highest standards is crucial for your comfort and convenience. Please know that we take your feedback seriously and will promptly inspect the escalator to ensure it is functioning optimally. We'll also review our maintenance procedures to prevent any future issues.We strive to continuously improve our services and facilities to exceed your expectations. Your feedback is invaluable, and we're committed to addressing any concerns promptly. Thank you once again for staying with us, and we look forward to welcoming you back soon.Warm regards,

Response from Property: Dear guest: Thank you for choosing us and for your support and kindness towards the hotel. Your satisfaction with the hotel facilities and services is the driving force behind the work of all hotel staff, and our ultimate goal is to make every guest feel at home. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travel. It's our honor to serve you, and all hotel staff look forward to your next visit!

Response from Property: Thank you for sharing your review of the hotel! It sounds like the location is indeed a highlight, being conveniently close to popular attractions like Nanping Street and Kunming Old Street. The proximity allowing for easy walks is always a plus.However, it's unfortunate to hear about the cleanliness issue in your room. A clean environment is crucial for a comfortable stay, and it's understandable that finding dirt on the floor could be disappointing. It's also noted that the absence of an escalator or elevator made it challenging, especially with luggage. Carrying heavy bags up to the second floor can be quite a task!The good soundproofing in the room is a positive aspect, ensuring a peaceful stay despite any external noise. As for the breakfast, while the variety might be limited, it's great that the rice noodles were tasty. Simple but satisfying meals can sometimes be the best.

Response from Property: Good evening, respected guest. We apologize for the unpleasant experience you had during your stay. Regarding the issue you mentioned about the no car area, as the hotel is located on a pedestrian street, the property management has regulations that prohibit vehicles from entering. Additionally, there is an underground parking lot located less than 100 meters away from the hotel. Due to the large amount of luggage you have, our front desk service staff called you early and asked you to contact us when you arrived at the drop off area. We also came to help you take all your luggage to the hotel as soon as possible, and after checking in, we also took your luggage to your room as soon as possible. At the same time, we also instructed our colleagues on duty to help you take all your luggage to the taxi location when you leave the hotel. The escalators between the second and third floors of the hotel are due to maintenance and upkeep, and we will contact the property management to resolve the issue as soon as possible. At the same time, we will strengthen the improvement of our hotel's hardware and software facilities. Our hotel has been regularly and quantitatively maintaining and updating the room environment, equipment, and public area facilities, with the aim of making guests feel comfortable and tidy when checking in. We hope you will have a new experience when you check in next time, and we apologize for any inconvenience caused. We look forward to your next stay and testing our overall service after rectification.

Response from Property: Hello! Thank you for your 5-point review! Every city always has reasons that make people miss it, every season has scenery that we cannot bear to part with, and every hotel has its sweet and warm memories. I hope Jinlangyuan will be the warmest and most unique one in your memories! Come back often to take a look.

Response from Property: Hello! Thank you for your 5-point praise! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Jinlangyuan will be the warmest and most unique one in your memory! Come back often.

Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time for your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience it again. Wishing you a happy life!

Response from Property: Dear guest, thank you for pointing out the shortcomings of our hotel. We attach great importance to your feedback and apologize for any inconvenience caused during your stay at the hotel. Regarding the issue you mentioned, we would like to provide the following response. The hotel currently operates as a guest reservation, and in the future, we will call the guest as soon as possible to provide them with our address and contact information. If we cannot find them, we will go to pick them up as soon as possible. As you are a foreign guest, we cannot reach you by phone. You did arrive late at night. I remember that you went to the wrong hotel, ran to another hotel next to us, and used that hotel to call us. As soon as we received your call, we rushed to that hotel to pick you up and help you pick up your luggage. We have checked in with you at our hotel and apologize for not being able to locate you in a timely manner, If there is an opportunity, we hope you can stay at our hotel again, give us a chance to grow, and accept your review

Response from Property: Thank you for your visit. Your satisfaction is our greatest pleasure and reward. The store will work harder to do a better job.

Response from Property: Thank you for your visit. Your satisfaction is our greatest gratification. Maximum return. The store will work harder to do a better job.

Response from Property: Hello! Thank you for your praise of 5 points! Every city always has reasons for people to miss it, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope Jinlangyuan will be the warmest and most unique one in your memories! Come back often。