SUNSET HOTEL

The front desk receptionist, Portia took our reservation and cash, till us our 5 rooms we’re available Thursday to Sunday and on Friday , says we have to move out because they are other guests checking in. Do not, I repeat book a stay at Sunset Hotel! Not worth the hassle or stress!

I booked a deluxe double room for my family and i on the the website. There was no notice on the website to tell me that the website was not working nor was there a notice to call the hotel to confirm said booking. I was provided with a reservation number to pay on arrival. Travelled all the way from Accra, only to get to the hotel and be told that “The website is not working and the booking was invalid” BIG JOKE” bare in mind I travelled with my 6 months old baby. The best they could do for us was to offer us the supreme room but it was us to pay extra for their mistake. How and why do I have to pay extra for your mistake??? When you book for a hotel or any service be it service or product you do it according to your budget!! I saw your supreme rooms and your deluxe rooms and chose deluxe cos of mine budget only to be told because of YOUR mistake I must go out of pocket like the heck!!???? The manager was so rude and literally walked off whilst talking to us, there was no apologies but basically “we do not have the deluxe double room but we have supreme room which is more expensive which you have to pay for the difference” Ermm did I not see your supreme and chose the deluxe ? SUNSET HOTEL DO BETTER!!! Educate your management on customer service !!