Guest User
March 12, 2025
We a bunch of 70 plus senior citizens travelled at coconut lagoon hotel last month.we have few observations Though the hotel in itself is a great tranquil place but there are certain scope of improvement.one-The staff seem to be not at ease,they are tensed while serving food or at front desk and housekeeping..A happy mind takes care of great service....2-the staff did not know the taste of the food they serve to explain how it taste to the customer..3- and the main -the bed height to be reduced.I had stayed here five years ago and had requested to the management the same .It's just too high and not practical.though the hotel has facility like yoga etc ,one gets lost..no proper indicator on premises. Though the assistant gm convinced us to try seafood restaurant,we found the food was very good but some kids behind yelling didn't help it at all.it spoilt the whole experience And it's just not complaints.. the staff and manger are very good there.surya,shafi,abin,lady gm shanima were the best.will come back.