Serenity Resort & Spa by Dls Hotels

Great location,good amenities , comfortable rooms, good food and good hygiene, cooperative and humble staff. Friendly and helpfull staff. The service persons are very kind.view from balcony was very great. Overall very great experience.

The rooms, ambience everything was great....but the hotel management should provide centralised heater service as the portable heater which they provide is of not much use and it's costly. Else everything was good.Good experience overall.

Stay was amazing,the hotel has beautiful mountain view, staff of the hotel was very good specially krishin sir nd kiran mam are very sweet,Whenever i will come back i will stay in this hotel only ❤️

Service was good, rooms are good and clean, views from hotel are awesome, hospitality was good, smooth checkin and checkout, tasty food.

Recently i stay in Serenity Hotel by DLS this is one off the best hotel in manali i hade a great experience and the staff the food the location everything is really amazing i am here with some off my friends amazing place delicious food view of room amazing all over experience great staff is very polite specially thanks DLS team for great hospitality

Arrangements for Group Tour: The arrangements for our group tour were not handled well. There were significant delays and disorganization in check-in, and the resort did not seem equipped to accommodate the number of guests. This led to confusion and unnecessary waiting, which was very frustrating after a long journey. Staff Behavior: The hotel staff was not professional or helpful during our stay. Multiple requests for basic amenities, such as drinking water and toiletries, went unaddressed. On several occasions, we had to follow up multiple times before receiving any assistance. The staff seemed uninterested in providing timely service, which left us feeling neglected. Service Quality: In addition to the poor staff interaction, the quality of the food and the cleanliness of the rooms were also disappointing. For a resort of this caliber, I expected better attention to detail in both housekeeping and dining services. In conclusion, the experience was far from what I had hoped for, especially considering the high expectations set by the resort's promotional materials. I would recommend the management take immediate steps to improve both the guest experience and staff training to avoid similar issues for future visitors.