Swiss-Belhotel Kuantan

Swiss-Belhotel Kuantan Reviews

Swiss-Belhotel Kuantan

Jalan Tanjung Lumpur 1, Kuantan, Pahang, 26060, MalaysiaView Hotel Details
Swiss-Belhotel Kuantan
Swiss-Belhotel KuantanSwiss-Belhotel KuantanSwiss-Belhotel Kuantan
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Swiss-Belhotel Kuantan Guest Reviews

4.4/5
Very Good
1590 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(1590)
Positive reviews(1560)
Reviews with photos/video(697)
Nice sea view(191)
Great swimming pool(150)
Delicious breakfast(134)
Perfect for kids(90)
Close to beach(39)
Elevator was OK(21)
Children's pool available(20)
Negative reviews(29)
Rainy Turner
Studio Room with City view
Stayed in Jan 2025
Business travelers
17 review
4.0/5
Very Good
Posted on Feb 28, 2025
2nd time stay , very clean , big & comfortable room . Comfy pillow & mattress small kitchen with all essentials nice view , good food Recommend for all a big dirty on blanket
6/12
Response from Property: Hi Rainy,Thank you for taking the time to share your feedback, both positive and constructive. Our team is committed to continuous improvement, and your insights are valuable in that process. Looking forward for the better experience in future.
MTHaris
Family Room with City view
Stayed in Jan 2025
Family
8 review
4.7/5
Amazing
Posted on Feb 23, 2025
I gave no complaint about this hotel except for a few 1. The path from parking level 1,2,3 to the lift lobby should be well lit and bright and should not look like a backyard. The lift area at parking should be paint and clean up. After all this is 4 or 5 star property in Kuantan 2. Coffee house stop serving coffee and anything at 1030 am. Only tea. That is strange. It was a weekend nite!!. The rest like location, service and amenities are good. Photos show view from the hotel.
Response from Property: Hi Mr. Haris,Thank you for taking your time to address this with us. First of all, please accept our apologies for the shortcoming. We will address this to respective department for corrective action to be taken. We will improve based on guest's comments for a better guest experience in the future. Have a nice day aheadĀ andĀ takeĀ care.
Ryan Then
Studio Room with Sea view
Stayed in Jan 2025
Business travelers
21 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Great hotel with great facilities. Slightly far from town but still very accessible and worth it for the price with the great ocean view.
Response from Property: Hi Ryan,Thank you for giving us a wonderful rating and positive feedbacks. We're happy that you enjoyed your stay and Iā€™m looking forward to having you again as a guest in our hotel. Take care and have a nice, pleasant day!
Guest User
Studio Room with Sea view
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 17, 2025
After a year, drop here again. Choosing a sea view room... everything is good.. bed is big, clean, comfortable, fresh scented. I love the smell. Friendly staff at reservation counter. Will be come and stay here again on next visit. Wake up early in the morning to catch up a sunrise moment here.
6/9
Response from Property: Hi,Thank you for giving us a wonderful rating and positive feedbacks. We're happy that you enjoyed your stay and Iā€™m looking forward to having you again as a guest in our hotel. Take care and have a nice, pleasant day!
Anonymous User
Studio Room with Sea view
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 6, 2025
First experience with Swiss-Belhotel. It was awesome. Thank you for the hospitality. Food was superbb and delicious. Surrounding was very neat.
Response from Property: Hi,It's wonderful to hear that you enjoyed your stay with us! We strive to Thank you for taking the time to leave such a glowing review! We're delighted to hear that you had a fantastic experience with us, and we appreciate your kind words about our hotel. We hope to have the pleasure of welcoming you back soon!
XTRAIL
Studio Room with Sea view
Stayed in Jan 2025
Couples
2 review
4.2/5
Very Good
Posted on Feb 12, 2025
Great location near to the beach . Easy check in process. My seaview studio unit room is very spacious and comfortable. Staff are friendly especially the security guard very helpful and friendly. Nice view of the sea from my room. Late evening can see fisherman boat line up going home. A lot of parking available. Overall ok. Wifi is not reliable.
Response from Property: Hi,Thank you for taking the time to share your feedback, both positive and constructive. Our team is committed to continuous improvement, and your insights are valuable in that process. Looking forward for the better experience in future.
JRwondermom
Studio Room with Sea view
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Nice hotel for its price The location was quite good since our target beach is teluk cempedak( we just took grab around RM12* price depends on time &demand) Our room was clean and very spacious . Complete amenities. They refill the coffee and bottled water(compimentary) coz we stayed here for 3days. The view from our room was nice with beautiful sunrise šŸŒ… Their breakfast were ok šŸ˜‹ many selections provided The staff were friendly and nice šŸ˜ The beach i think walkable, since many guests walking before sunset but we never try coz from afar i see the sand color was greyish( also we prefer the teluk Cempedak beach) Booking here was ok ,good value and nice hotel other than the small hotel near teluk or the big pricey hotel there which cost a lot.. Just a penny grab taxi were good to reach teluk šŸ˜˜ Location wise, still ok since there's a nearby grocery/market in the area selling food/restaurant. Dont forget to buy some local batik šŸ˜‰ There's also some tourist attractions near the area like :Kuantan Art street and the Kuantan 188 tower . So convenient for us commuters just take grab taxi everywhere you go herešŸ˜˜ As for me i will book again this hotelšŸ‘Œ
6/10
Response from Property: Hi JRwondermom,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us and appreciated the room, amenities, and friendly service. We're glad the location was convenient for your visit to Teluk Cempedak and that you had the opportunity to explore nearby attractions. We look forward to welcoming you back on your next tripĀ toĀ Kuantan!
appleamisha95
Studio Room with City view
Stayed in Dec 2024
Family
13 review
4.5/5
Great
Posted on Feb 2, 2025
It was a pleasant stay here at Swiss-Belhotel Kuantan, the check-in & check-out process were smooth, the studio room was large, the beds were comfy & cozy enough, the room was clean and we were satisfied with all the amenities provided. The hotel was located near the beach so you can totally enjoy the beautiful view from the poolside. My son loves the mini waterslide there, the breakfast was okay though we think the hotel can improve the variety of it. Free shared parking with the reaidence building. And you will need to prepare deposit of RM100 in cash/CC with RM3 tax.
6/7
Response from Property: Hi,Thank you for taking the time to share your feedback, both positive and constructive. Our team is committed to continuous improvement, and your insights are valuable in that process. Looking forward for the better experience in future.
Guest User
Studio Room with City view
Stayed in Dec 2024
Couples
7 review
3.5/5
Posted on Jan 18, 2025
The twin bed room was big and spacious on the 23rd floor (highest floor is 26). The hotel is beside the sea and windy throughout the day. It is convenient to take a taxi to the city or Teluk Cempedak beach. However, I was charged RM100 for early check-in because there was nothing to do until 3 pm. The reception could have been more flexible as there weren't many guests staying at the hotel or giving us a seaview room for the additional RM100 charge. We had a fright when the door of the lift could not close completely after we went inside. Luckily, we managed to get out and take another lift.
6/11
Response from Property: Hi,Thank you for your constructive comments. We apologize that our service did not satisfy your expectations. We will investigate these and immediately raise the issues with the related department. Take care and stay safe. Hope will see you again for a better experience.
Trina83
Studio Room with City view
Stayed in Dec 2024
Family
14 review
2.5/5
Posted on Feb 3, 2025
Bad experienced with staff-customer service at check in & check out. Only the swimming pool given enjoy and fun to my kids. Breakfast also no variety food. Better find the best menu from outside and not recommended to taken breakfast. After this, if i visit kuantan, no more to check in here. Very dissapointedšŸ˜“
Response from Property: Hi, Thank you for taking your time to address this with us. First of all, please accept our apologies for the shortcoming. We will address this to respective department for corrective action to be taken. We will improve based on guest's comments for a better guest experience in the future. Have a nice day aheadĀ andĀ takeĀ care.
Hidayah Suldin
Studio Room with Sea view
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Bilik bersih n besar.. sangat selesa.. Kolam pun sangat best .. Nice hotel for family.. Will repeat again.. one of the best hotel in kuantan .. Cuma parking dia sekali ngn residences kena pusing byk kali baru dpt parking..
Response from Property: Hi Hidayah, Thank you for your positive comments! We really appreciate it and hope you will continue to enjoy your experience at our place. We apologize for the lack of service during your stay. The hotel will take action to improve the situation. Thank you for your support!
kakijalan
Studio Room with City view
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The bed is great! Hotel is clean, next to the hotel thereā€™s a restaurant for celup tepung and itā€™s good. If u take the sea view, u will be having a great view but all i wanted was to sleep.
Response from Property: Hi,It's wonderful to hear that you enjoyed your stay with us! We strive to Thank you for taking the time to leave such a glowing review! We're delighted to hear that you had a fantastic experience with us, and we appreciate your kind words about our hotel. We hope to have the pleasure of welcoming you back soon!
Guest User
Studio Room with Sea view
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Nice staying experience, Facilities and cleanliness are in good condition.
Response from Property: Hi,Thank you for giving us a wonderful rating and positive feedbacks. We're happy that you enjoyed your stay and Iā€™m looking forward to having you again as a guest in our hotel. Take care and have a nice, pleasant day!
Anonymous User
Studio Room with City view
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Repeat for 2 times. As usual, im so excited and happy with this hotel.
Response from Property: Hi,Thank you for giving us a perfect rating. We're happy that you enjoyed your stay and Iā€™m looking forward to having you again as a guest in our hotel. Take care and have a nice, pleasant day!
Ensensei
Family Room with Sea view
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 28, 2024
Nice view from my room, variety of breakfast but pastries is limited. Bedsheet and Comforter got yellowish stain, need to improve on this
Response from Property: Hi,Thank you for your constructive comments. We apologize that our service did not satisfy your expectations. We will investigate these and immediately raise the issues with the related department. Take care and stay safe. Hope will see you again for a better experience.