Sheraton Hotels in Kuala Lumpur

The room we had was spacious however the furnishings seemed to have seen better days. Staffs were friendly but since day 1 when I arrived till the day I left, the concierge counters were always serving a crowd of check-in customers. There were always a Q. I believe it's due to poor operation efficiency or that shot of manpower. I personally waited quite a long while before getting my room keys. Definitely not 5 stars standards in that department.

The room is neat, spacious and clean, bathroom is big, comes with full amenities provided, the bed and pillows are very comfortable. There is a gym and pool and a rooftop poolside bar, which is very nice. The hotel staff are friendly and always trying their best to accommodate us. The location is near federal highway so makes it convenient to go anywhere and not too far from downtown. Recommended.