Guest User
February 22, 2025
This hotel exceeded my expectations. It should be owned by Westin. Its English name is element and it is called Element Hotel in Kuala Lumpur. The location is very good, only 10 minutes walk to KLCC, and 8 MYR by taxi during non-peak hours. The hotel lobby is on the 40th floor, the swimming pool, laundry room, etc. are on the 39th floor, and the guest rooms are on the 41st to 53rd floors. It is very quiet, and some rooms have a view of one of the twin towers. There is free coffee, milk, cocoa, etc. in the lobby. The breakfast is not bad, a combination of Chinese and Western styles. The front desk service is very good, check-in and check-out are very fast. We booked the room through Ctrip and no deposit was charged. The room size does not matter. Of the two rooms I booked, one was very good and the other was smaller. The room had a microwave, refrigerator, dishes, 3m water purifier, no need for adapters, complete toiletries, and timely cleaning. The bed in the twin room is 1.2 meters long and the cushions are relatively soft. The only drawback is that the Chinese chefs at the breakfast stalls making various eggs discriminate against Chinese people. They are more patient with foreigners and more willing to understand their needs, but are unwilling to pay attention to Chinese people and are simply rude. The air conditioner in the room is quite loud and cannot be adjusted. Even if it is turned off at night, the temperature is still suitable. The hotel also has a free cancellation policy, the room rate fluctuates, Ctrip's service is also very good, and I am very satisfied overall.
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