Anonymous User
April 20, 2025
When placing the order, I booked for three people. Before checking in, I confirmed it again with the hotel directly via email. I also confirmed it again when checking in at the front desk. As a result, when I entered the room, there were still two sets of toiletries and slippers. After I was reminded, they sent an extra set. Then I reminded the hotel the next day not to forget to prepare three servings after cleaning, and the hotel housekeeping department agreed. When I returned to the hotel the next night, I found that it was still the portion for two people. We reported the situation to the hotel and made it clear that the point of dissatisfaction was not just the number, but that the hotel did not clearly record the guest's proactive reminders and did not meet their needs. As a result, the hotel just called again in the evening to ask whether the slippers and toiletries had arrived, and did not realize that the point of dissatisfaction was that the guests’ feelings were not recorded. In addition, they claimed to provide 24-hour Chinese service, but only after I complained did they come with Chinese service staff. So disappointed with the hotel service. However, I am very grateful to Ctrip’s exclusive WeChat customer service. Later, we had no choice but to report the matter through Ctrip. The WeChat customer service was still diligently helping to contact and handle the matter very late, and at the same time they were very considerate of the users’ emotions. Thank you for your hard work.
Original TextTranslation provided by Google