Guest User
June 1, 2025
The first time I gave a bad review to a hotel: Samadi Villa - Front desk intern harassed female guests late at night
The epitome of the global female hotel safety crisis
We were originally going on vacation. Two girls booked Samadi Villa, but ended up having an unpleasant experience, and even made us feel that our personal safety was threatened.
The trainee who greeted us when we checked in looked kind and attentive. But what happened at night made it difficult for my friend and I to fall asleep!
Around 23:30 on the night of check-in, we received a harassing text message from the hotel front desk intern! The content was uncomfortable. As two girls staying alone, we felt extremely uneasy instantly (the content of the text message included: you are almost impressing me / you are cute../can you dance...) We felt it was wrong to receive this. The hotel should be a safe and comfortable place, but because of poor management, employees have done such cross-border behavior. Even if the hotel repeatedly explained that the front desk was an intern who had just worked for ten days, since he passed the assessment and received guests alone, the hotel should take responsibility.
By this time, my friend and I were already feeling very uneasy (the hotel lights were basically turned off and it was very dark. The hotel room had an original wooden door and a wooden latch). Because the person who sent the harassing text messages was a hotel employee and was familiar with the hotel, we were afraid that he could find other ways to get into the room, so we used the room chair to block the door and locked the balcony with our own lock before we started to clean up. The water was very small at night, and it was scary to take a shower.
At 2:00 a.m., the jacuzzi in the room suddenly started automatically, making a huge noise, and the already uneasy atmosphere in the room became even more terrifying. We were already nervous because of the harassing text messages, and we were scared by this sudden noise.
Being harassed, the bathtub noise and the air conditioner were not cool
My friend's watch showed that she woke up and slept all night, and only had a deep sleep of 20 minutes!
When we checked out at dawn, we immediately apologized to the manager at the front desk who complained to us with a sincere face and promised to "seriously investigate." Seeing her sincere attitude, we even thought for a while that "the hotel should handle it properly." But now looking back, this was all a delaying tactic on their part.
After two weeks of complaining, there was no response, so we had to urge and contact the hotel through the platform.
In the end, we only received an apology email saying that "the employee has been dealt with". We were not compensated for the incident, not even a discount on the room rate. We spent the full price to unlock the harassment + horror night.
In addition, because we paid the deposit with a credit card, we have not received the unfrozen deposit for more than half a month after checking out.
So far, the so-called "handling" of the hotel is to put all the responsibility on the interns, and not to mention the management loopholes. The hotel did not bear any responsibility and did not suffer any losses.
The safety of travel, especially the safety of women! Is a global issue!
This is not a simple service error, but a naked systemic dereliction of duty! When a five-star hotel cannot even guarantee the most basic personal safety of guests, the so-called "luxury experience" is nothing but a dangerous joke.
This is not an isolated case, but a shame for the industry
In 2019, a female guest was followed by an employee at a five-star hotel in Dubai
In 2022, an employee secretly filmed an incident at a resort in the Maldives
In 2023, the Ritz-Carlton in the Maldives
Now Samadi has added a new example...
If the hotel fails to deal with it seriously, the real evaluation will be synchronized to other platforms such as Google!
Original TextTranslation provided by Google