City Comfort Hotel Kuala Lumpur City Center (Bukit Bintang)

Disappointing Stay – This Hotel Doesn’t Deserve an 8.0 Rating Booked 2 rooms for my mum, my girlfriend, and me. We checked in at 2am due to coach delay, exhausted. We didn’t check the rooms thoroughly until the next morning. My mum complained about itchiness at night. Her bed had black specks, hair, and unclean linen. Mine had a visible blood stain. I reported this along with a faulty air-conditioning system and non-functioning phone to the front desk at 8am. We returned to the hotel at 4pm — nothing had been cleaned, even though the “make up room” sign was left. Someone had entered my room and turned on the AC, although we only had one card. This was worrying. Then I noticed everything: Phone didn’t work TV remote faulty Hot water took 5 mins to heat up No slippers Moldy, cracked bathroom tiles Towels were old and stained I complained again at 6pm. At 8pm, the manager said he "fixed" everything except the hot water (low pressure) and AC (room facing sun). These excuses were unacceptable. He offered to change rooms, but only to a lower level — not an option since I was traveling with my elderly mum and wanted to stay on the same floor. Honestly, this hotel was a complete letdown. I urge Trip.com to review its rating system and revoke any certificate displayed in this hotel. It's misleading and unearned. Do not recommend. Holiday felt spoiled as we can't rest in comfort.

Very comfort bed and nice environment will come again

Great location, nearby food are excellent walking distance to icc pudu , front desks staff are helpful and friendly