Velocity KL Suites by PSM Kuala Lumpur

1. The hotel name written on Ctrip is completely different from the actual name of the store, which resulted in the hotel not being found at all. 2. The hotel does not have a front desk at all. It depends on self-service check-in. However, Ctrip does not provide any instructions, so customers have no idea how to go through the procedures when they arrive. 3. The two security guards at the hotel entrance didn’t even recognize the English hotel name written on Ctrip. 4. I finally contacted the hotel person according to the reservation form. The other person said that they would come immediately to handle the formalities, but no one came after 20 minutes. The hotel staff asked me to wait for him in the lobby on No. 2. When he came later, he insisted that I go to the lobby on No. 1 to find him. 5. The place where you can swipe your card in the hotel elevator is very hidden, so you can’t reach the floor after entering the elevator for a long time. 6. After entering the room, I couldn't turn on the power. I was so hot that I was sweating. I called the hotel manager Abaz who gave me the key. He impatiently said that there was a main switch on the wall and asked me to find it myself. But that main switch was not there. The signage is very unclear and difficult to find. 7. Other hotels in Malaysia have slippers and international power sockets, but this hotel has none, and there is no power converter to borrow. No service at all. 8. After staying in the room for less than twenty minutes, I couldn't bear it and told the hotel manager Abaz on WeChat that the hotel service was terrible. I asked to check out and unsubscribe, and asked the hotel to refund the three-day room fee I paid in advance. The hotel will be responsible. Abaz is a very bad person. He verbally promised to refund my room fee after returning the key. I asked him to type a confirmation to refund the room fee, but Abaz refused. He just kept asking me to return the keys over and over again. I left the room and went to the corridor on the 29th floor to ask the waiter sent by Abaz to collect the keys to contact the hotel manager to confirm the check-out fee, but no one paid attention to me for a long time. 9. Threatening customers by taking photos: Later, Abaz came to the aisle of the floor where I was, took photos of me, and threatened to call the police immediately to arrest me. I insisted on confirmation of the check out fee. Abaz impatiently called another colleague of theirs, Ms. Zhou, who could speak Chinese. I explained on the phone that as long as the check-out fee was confirmed, I would hand over the keys immediately. Ms. Zhou made it clear on the phone that I would hand over the keys first, and she would definitely I would confirm the check-out fee with Ctrip later, so I handed over the key. 10. Repeatedly reneging on promises: The next day Ctrip reported that the hotel refused to pay the check-out fee because Abaz did not agree. I called the phone number on the booking form and asked Ms. Zhou. After listening to my description of the entire process on the phone, Ms. Zhou confirmed to me on the phone that she would confirm the check-out fee with Ctrip. But when Ctrip called again afterwards, Ms. Zhou denied agreeing to the check-out fee. 11. Missing: I called the phone number on the reservation form again to contact Ms. Zhou, but both numbers on the contact form turned into voicemails and no one answered.