Star Residence by Axquisite Suites

Very rubbish B&B. The TV doesn't work. The air conditioner keeps leaking. The sanitation is only cleaned once every two days. The price is more expensive than a five-star hotel.

We would like to warn everyone against a possible situation with these apartments! We booked four rooms for 10 people in advance. We traveled as a group with children to Malaysia, Thailand and Singapore. On the eve of check-in at Star Residence KLCC By FZB, we wrote a request about the place to receive the keys and received a response that we need to cancel our reservation at ***********. on our own, since they won’t be able to move us in. The reasons were very vague (lack of water), and no one notified us about this until we contacted the representative ourselves! We were forced to look for other accommodation at the last moment, which was difficult for such a company. We want to warn everyone against a possible situation with these apartments! We booked accommodation in four rooms, for 10 people, in advance. We traveled with the company, with children in Malaysia, Thailand and Singapore. On the eve of check-in at the Star Residence KLCC By FSB, we wrote a request about the place where we received the keys and received an answer that we needed to cancel our reservation on *********** . independently, as we will not be able to settle. The reasons were very vague (lack of water), while no one notified us about it until we ourselves turned to the representative!. We were forced at the last moment to look for another place to live, which was difficult for such a company.

The property is in the middle of KL and just a 5-minute walk from the Petronas Twin Towers and the Mall. There are 3 pools that are open until midnight. The pool on the 88th floor with a view of the Twin Towers is spectacular.

We arrived at the reception with a room booked months before. We had booked on Agoda. Star Residences Art Apartment KL, owner Alexander Polyakov, 5 nights. At the reception which is not a real reception but a station for the security guards, they tell us that we have to call the host. We send him a message on whatsapp and he doesn't respond even after viewing it. He also ends calls. Thanks to the kindness of the guard at the reception who lent us his phone, we immediately contacted Agoda. The host doesn't seem to be responding to them either. Moral cancellation of reservation. The option offers refund or other accommodation. We ask to find us another accommodation. In the meantime, time passes and it's getting dark. Do not book with this host, he is not serious at all. While waiting, I open the booking app and find a room in a residence that on the map seems very close to where we were. I pay in cash and I book. Residence klcc which fortunately are apartments in the usual building of the first. So there's no need to move. Fingers crossed in the hope that the host responds this time. He responded, came immediately and saved the day for us. Since it was 5pm on the same day, the price was really discounted. Agoda refunded us immediately. Apartment, nice, spacious, clean. Mitiu (I don't know if his name is spelled like that) was very helpful, he even got us a pot to cook pasta. The Petronas in sight, panoramic swimming pool on the attic, central area. I recommend this residence but please do not book apartments owned by Alexander in residence star one because you risk sleeping on the street. Opt for klcc residences and possibly with Mitiu which is a guarantee.