Maidiji
March 24, 2025
It was a wrong decision for Ctrip to accept this hotel and provide it to customers, because the location of this hotel is very bad, it is located next to a large temple, and when I checked in that day, the waiter told me that there was no room with windows, but the room I booked had windows. After talking to him several times, he still said that there was no room, and directly said that I wanted to cancel the reservation. I went to Ctrip customer service and they said that they could not process the cancellation procedure. After 30 minutes of harassment, the hotel gave me a room with windows, but when I opened the window, I was facing the large temple, and the temple is a place where Chinese people like to worship their ancestors, which is very disturbing. It is very inappropriate for Ctrip to not deal with this problem immediately.
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