Sky Suites KLCC by Arba

Review for KLCC Summer Suites by Luna. The worst renting experience in my 40+ years of travelling all around the world. Booked through booking com. The first apartment we were shown stank of cigarette smoke, we walked straight back out. The second apartment was mouldy, dirty and damaged throughout. We waited in this apartment for the landlord to reply to our messages, about 40 minutes. When he eventually told us this was the best he could offer we asked for a refund. He agreed but when it came to the refund he refused to give us back our security deposit claiming a) we had smoked in the first apartment (we do not smoke and stayed in the apartment for less than 5 seconds) and b) we had sat on the sofa and moved the sheets on the bed in the second apartment. Yes we had sat on the sofa while we waited for him to reply to our messages and yes we moved the sheets to check if they were clean (which they were) but we put them back and straightened them. This guy is a liar and a cheat and his apartments do not reflect the listings on all the major accommodation listing sites. You should avoid any listings for Luna at Summer Suites. There are other companies offering apartments in this block, we stayed instead at one managed by Soulasia which is very good indeed. Use one of the other companies, not Luna.

Do not stay. Worst stay of traveling for 50 years. This is a residential property and it is illegal to use for short lets like Airbnb. We had to wait on the street for 2 hours with 10 other people to get our key after numerous calls to owner/agent. Rooms dirty definitely not as pictured. Staff not interested except a young man called Ali. Luggage not allowed to be taken though lobby because owner cannot be seen by security to be sub letting

The service was adequate and when you are operating on a trust system, adequate is more than enough. The personnel are very attentive. Special mention is Ali Raza who cleaned our unit very efficiently. He is very kind and accommodating. Harry who gave us our key when we first arrived, was prompt and responsive.

This place is atrocious. Bad services. Waited for 4 hours, and we tried to contact them but unavailable/no answer. Host didnt reach out back to us. Only to be known that they mark us as ‘no show’ horrible experience here leaving us stranded outside the meeting point. Booking provider also can get them through the calls. I repeat do not book. So many bad reviews for De Sky Suite KLCC by LUNA