Hilton Hotels in Kuala Lumpur

It’s a great 5 star hotels with great food and environment. However one thing to take note is that the system on arranging the breakfast crowd(too pack during the breakfast peak and waiting time is way too long). Further, the check in system needs to be reorganised. Long Q plus the room is not available at 3pm until then we have to wait until 4pm where our deluxe family room is ready. (By the way,We were offered to order anything (on Hilton) at the Hi Tea lounge plus an hour extension due to late check in). Overall stay is great. Great sauna , steam room and jacuzzi facilty just like Japan.

I would like to sincerely commend Mr. Sinan, Director of Operations, for his outstanding professionalism and hospitality during our recent stay. There was an issue with our buffet reservation, and although the staff initially offered à la carte alternatives, they were limited to the Chinese or Japanese restaurants — which I had mentioned earlier we weren’t interested in. Despite that, the same options kept being proposed, and my family, including our children, had already been waiting for over 30 minutes. Mr. Sinan personally stepped in, acknowledged the inconvenience, and took immediate action. He offered us a dining alternative at a different restaurant that had a wider variety of options — including pizza and other kid-friendly meals — which made the kids very happy. On top of that, he graciously provided us with complimentary room upgrades as a replacement for the missed buffet experience. His attentiveness, swift problem-solving, and genuine care for our comfort turned a frustrating situation into a very positive and memorable experience. We truly appreciate the exceptional service and will definitely return for the outstanding hospitality.