Hotels near Kuantan City Mall, Kuala Kuantan

Room spacious, clean and comfortable. Pillows were fluffy, bed warm and soft. Breakfast spread had a lot of variety and sumptuous. Location excellent, just opposite East Coast Mall, and behind the hotel was a night food court with plenty of choices. Basement parking was easy and ample. Overall, a very satisfactory stay.

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.

Never doubt about E Red Hotel because ive stay in their hotel in Bukit Mertajam last week, when i found out there have E Red Hotel in Kuantan i straightaway booked with a second doubt! Good job on the management and all the team members from E Red Hotel

I recently had the pleasure of staying at AC Marriott Kuantan and it was an outstanding experience from start to finish. The hotel combines modern elegance with top-notch service, making it a truly memorable stay. The room was spacious, stylishly decorated, and immaculately clean. The bed was extremely comfortable, ensuring a restful night's sleep. I particularly appreciated the thoughtful amenities provided, such as the high-quality toiletries and the coffee maker. The staff were incredibly welcoming and attentive, always ready to assist with a smile. The hotel's facilities, including the pool and fitness center, were well-maintained and provided a great way to unwind. Dining at the hotel's restaurant was a highlight, with a wide variety of delicious dishes to choose from. The breakfast buffet offered an impressive selection of both local and international cuisine. The location is perfect, situated close to the city center and within easy reach of popular attractions and shopping areas. Overall, AC Marriott Kuantan offers excellent value for money, combining luxury and comfort with exceptional service. I highly recommend it for both business and leisure travelers.

Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.

The hotel is ambient with beautiful scenery. Easy access to beach and Ana Ikan Bakar. My kid and I are very happy to swim at the provided swimming pool. Large and safe. Overall is the best.

The room itself was ok, it was clean albeit a little bit small, and a little spot here and there but nothing to be worried about. everything was enough. Towels are provided, soap and shampoo also even though they are small, just enough for taking bath 2 to 3 times. If it is not enough, can request for it. There is an iron room. There is also a parking lot at the basement. I think maybe I should give 4 stars out of 5.

This is the fourth time i stay at this hotel...i really love to stay here.Room is clean, pool and beach also very nice. But this time when i came i was accidentally booking for executive room with view garden so i requested to change to sea view but the room is full. Ok, so i agreed with the room but requested to higher floor so i can have a nice view or partial sea view, but when I come to my room, i got a room with this. It's really annoying, and the staff who attended also not really helpful and friendly.Room no 4401..

I spent 3 days 2 nights here with my family for vacation. From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The process, from unloading our luggage to checking in at the reception, was smooth and efficient. The porter and reception staff were polite and beaming with smiles. We stayed in a studio room, as we needed more space for our active child to move around. The room was in tip top condition—spacious, newly renovated with chic design, and maintained at the highest level of cleanliness. I would say, what you see on Trip is exactly what you get! I want to give special recognition to the Swiss Care team, especially a sweet and polite lady named Sihma (Swiss Care #1), who promptly and efficiently responded to all of our calls. She went the extra mile to ensure all our reasonable requests were met. The swimming pool attendants were diligent in their duties, ensuring the safety of all swimmers. Syed Lukman is one of them. The breakfast provided was consistently replenished to accommodate all diners. I especially enjoyed the nasi lemak on the second day—the meat was tender, perfectly spiced, and juicy. Kudos to the chefs and café staff for their excellent skills! I also noticed that a few middle-aged Malaysian aunties were employed as part-time workers in the café during the busy weekend. Despite their age, they worked efficiently and professionally. I think this is a commendable practice, providing job opportunities while boosting the local economy. The lobby and main facilities were a bit run-down, but I didn’t mind since they are currently undergoing upgrades, which are expected to be completed by next year. I’m excited to return when the renovations are finished!

The building as a whole is quite run down but this THM unit is properly maintained. Owner is good. Twin beds are placed in the room with attached toilet. Should be the other way around. Refundable Deposit - MYR300. Pool very crowded over the weekend