Hotel Krynica Conference & SPA

Hotel Krynica used to be our go-to destination for the past 15 years, but after this recent stay, we won't be returning anytime soon. Our the experience was filled with disappointments. - Upon arrival, we discovered the restaurant was reserved for a company outing, and dinner was served in an outdoor dining area with a limited selection of dishes. This was not communicated during the booking process. - The saunas were mostly out of order, with only one out of three functioning during our entire stay. - On the second day, our room was not serviced or cleaned, and no one seemed to know why. - The hotel bar was closed on the second day, and the bar area was occupied by the company outing. Additionally, the restaurant only offered semi-sweet or semi-dry red wines, with no dry wine options available. Moreover, while we were having drinks in the restaurant area (since the bar was closed), the staff turned off the lights as they left for the night, leaving us to sit in the dark. The room itself had several issues: - The radiators didn’t work, and it took two visits from maintenance to fix them. I spent two hours checking if the repairs were successful. And they were - but unfortunately only in short term. The issue reapppeared during the second night. - Our room also had an unpleasant smell—possibly due to previous guests smoking or bringing animals. - The safe in the room didn’t work, and neither did one of the TVs. Overall, the hotel feels old and worn, with a clear lack of upkeep and attention to detail. It's evident that the owners are not prioritizing quality and there is no owner that would really care. This clearly adds to the ongoing discussion about the rationale behind state-owned enterprises in non-strategic sectors. On the bright side, the reception management handled my complaints professionally. They contacted me to apologize both over the phone and in writing, which has been appreciated.

Hotel Krynica is very nice, comfortable and well looking resort. It offers good gastronomy and comfortable beds in its rooms. Suits and apartament are special and well designed, offering bellview on the valey of Kryniczanka river and Parkowa summit.

The Hotel Krynica is right next to the city’s ice arena and only a 10-15 minutes walk away from the downtown area. We were there with a large event and the hotel delivered perfectly on all aspects. Even their standard rooms are quite large and they have a variety of rooms in different sizes. The most impressive performance came from the kitchen and this was a big task as meal times basically blended one into the other. Nonetheless the food was always fresh and quickly refilled when running low. For the evenings the hotel also offers several bars and even dancing on selected evenings. The spa has also been a popular feature with saunas and a particularly well-heated steam room. The Hotel Krynica would be a welcome option on a return visit.