Crystal Rose Lodge & Spa

Guests praised the delicious breakfast and coffee, beautiful decor, relief from air conditioning, neatness, comfort, essential amenities, calm vibe, and consistently excellent service with friendly and professional staff.

Had lovely relaxing time at the spa. Ladies very friendly and helpful. Very clean and peaceful Lodge. Easy accessible. Will recommend to others.

My experience at Crystal Rose Lodge and Spa was extremely disappointing. I booked accommodations for my team for a wedding on April 21, 2025, but encountered multiple issues: Booking errors: I requested a modification for the correct dates, which was confirmed but later disregarded when staff demanded an earlier checkout. Communication failures: Niel delayed sharing decor details with me, and we faced challenges in securing a preparation room for the groom and groomsmen. Food restrictions: Initially, we were told we couldn't bring breakfast items, but the maid of honor received approval for the same request. Venue issues: Upon arrival, we found inappropriate table settings and unkempt gardens, contrary to agreements made. Poor service: On the wedding day, we were asked to check out just before the ceremony, disrupting preparations. Additionally, canapés were insufficient, and dessert service was delayed. This was not my first negative experience with Crystal Rose. In 2022, I encountered issues with a Valentine's Day spa day that we were unable to attend due to unforeseen circumstances. Unfortunately, we were neither permitted to reschedule nor granted a refund. Overall, I cannot recommend this venue for events due to their unreliable service.