Hotel Kranjska Gora

Arrived at the hotel after a stop at Lake Bled during a tour of Slovakia, Slovenia and then Croatia. This hotel is not good. Rooms are poorly designed. Hot in the summer. Staff at desk seems disorganized. Elevator takes you to a floor with steps to get up to your room. Skip it if you can.

The service and start of this hotel and especially the restaurant are the best that I have ever come across in all my years of travel. We travelled as a group of 31 cyclists. There was ample parking in their underground bike storage with connections for ebikes. The restaurant food was great and their staff ( Yadran, Jeanette and Yuren!!!) .... nothing was not possible for them. The rooms were of good size. The hotel is a 10 min walk from the lake on one side and town on the other. Surely coming back!

Very good hotel, partly redecorated, rooms are very big and comfortable, but the staff is amazing, I forgot charger for my notebook, and they sent it to me quickly. Food is very good with lots of options for people with allergies or special meal preferences.

I recently had one of the worst hotel experiences of my life here and strongly advise others to avoid this property. From start to finish, nothing went smoothly. The dining options (apart from breakfast) were disappointing. The meals were tasteless and poorly prepared, leaving me with no desire to eat at the hotel’s restaurant again. The hotel does not have a bar where you can hang around in the evening and order something to drink after a long hike/skiing. Arranging a business payment was an absolute nightmare. Despite carefully providing the necessary details multiple times, the hotel staff still managed to get it wrong. After pointing out mistakes on the first invoice, the next version was just as unusable. It seemed impossible to get a correct invoice or even speak to someone who could resolve the issue. About 80% of the reception team was unhelpful. Most appeared to be students or trainees who had little authority or ability to fix billing or payment problems. This caused a great deal of frustration, as they either couldn't or wouldn't address the issues I raised. Only one student tried to help out (I think her name was Edna, and if she is reading this, thank you from the heart! ) The sauna is ol,d and the infrared started working only after 30 min- Be prepared to pay extra fees for almost everything. It felt like the hotel aimed to squeeze out every possible charge without providing matching quality or service. Given these problems, I cannot recommend this hotel to anyone. The poor customer service, terrible food, and complicated billing process make it a place best avoided. Save yourself the headache and stay elsewhere.

Extremely small room, faulty heating in the bathroom, an uncomfortable bed... You can't open the window (unless you climb onto the bed). I can praise the waiters, cooks, and maids only. Kranjska Gora is a beautiful location, just stay somewhere else.

First of all, I would like to point out that the rating refers to the management of the hotel only, specifically to the person Andrej Vuk. All other employees were extremely friendly and do their job perfectly. Explanation: When I arrived in the hotel room of this 4-star hotel, I noticed that it was very cold and told this at the reception immediately. They were not surprised, as they had already been handling similar complaints all afternoon. I was given a small heater. They also mentioned a room change which didn't happen. The heating was probably turned on just before the guests arrived. What's worse, the receptionist could not turn on the bathroom's radiator at all. So I almost didn't sleep the entire night. Besides, the window was without curtains. When returning the mini heater, I just said that my first day of stay was terrible. In response, the above-mentioned man first behaved very arrogantly towards me for a few minutes - until thanked me cynically a few times. I have already stayed in countless hotels but I've never experienced anything like this before.  A shame for such a beautiful place as Kranjska Gora!