Xerion Hotel

The accommodation excels in cleanliness and value, offering spacious, well-appointed rooms and a varied, substantial breakfast. Guests appreciate the friendly, helpful staff and convenient city-center location.

My boyfriend and I arrived at this hotel on the 20th of December 2024 until the 23rd. On the first night we go there, there was an awful sewage smell in the room and the AC did not work so the room was very warm. When we complained about the room, the receptionist said herself that they don’t know why they still offer the room as it is so bad. We eventually got an ‘upgrade’ but the AC still did not work in the new room, there were stains on the carpets, black marks all over the walls and a blood stain on one of the pillows. Overall, not a good hotel to stay in at all and is definitely not 4.5 stars.

This was our second stay this year at this great hotel in a quiet area, yet only a ten minute easy stroll to the old town square, five minutes from the Jewish quarter, two minutes to the Tram stop, and with a good selection of resteraunts, bars and shops close by.. The staff are so accomodating and helpful, and our thanks to Joanna at reception and Daryna in the bar who were always happy to help. Our room was comfortable, well equipped with a good shower and toilet ensure. There was no street noise at night, so a good sleep was guaranteed. Breakfast was extensive with a great selection of both hot and cold foods, cakes, pastries , tea , coffee, and juices. We rarely ate lunch as a good breakfast kept us going . The public areas are clean and well presented, feeling both secure and comfortable. We stayed for four nights, having booked direct with the hotel who provided great communications and very competitive prices. Check out was at 10 a.m. but we were allowed to store our luggage in a secure room and return for our 17.00 pick up and still able to use the bar, toilets etc. Great holidays start from a great hotel location, and this will be our go-to stop when visiting Krakow.