Guest User
September 15, 2024
We arrived at this hotel at 9.30am so we put our bags in reception , we returned 2.30pm and was told we cant check in until 3pm , our booking stated 2pm check in , receptionist was AWFUL , arrogant, unprofessional, as we waited patiently for 3pm, 2 other couples came at 2.50pm and unbelievably they were checked in , we then finally checked in, then she stated we have to go to the other BUILDING , into a place called 70s HOSTEL , the room was on the 3rd floor no lifts, on the main road, tram noise awful, I then had to go back to ask for breakfast coupons, and find where breakfast was, again not in the Hotel but across the road. The bed was so uncomfortable, pillows had no shape, we decided not to peel the sheets all the way off, bathroom was dirty , shower head not being able to clamp in its position, heating would come on in the night and no knobs to turn it OFF , it was 30 degrees , tv had no English Channel , we just used this as abase to sleep in , location was the only thing good about this place, the other rooms on the website look great, but our room was truly awful, I would avoid this place based on what we were sold, we should have had a decent hotel room not a hostel room