Queen Apartments

It was a mess from the start. We arrived at 2:00 PM, but check-in wasn't until 3:00 PM, so we left our bags at reception and went on the free tour. We returned at 7:00 PM to finally check into our apartment and rest, and to our surprise, the room still wasn't ready. They made us wait at reception for over an hour for it to be ready. And then they escorted us to a different building, up a musty-smelling staircase, and put us in an apartment that looked nothing like the photos. Everything was old. Our stay was for two nights. When I went to ask when we should leave the room, since we hadn't checked in until five hours after our check-in (because of them), they told me it was at 11:00 AM like everyone else, so we left our bags at reception, but this time they made us pay 30 euros to leave them. Overall, everything was bad, old and shabby. We'll never go back, and I don't recommend it at all. I felt ripped off.

Good location, mattress with brown stains on the side, otherwise great

There is a very listless young lady at the reception who has no answer to anything. Hence the bad "service" rating. The apartment booked is not in the building given in the address, but about 5 minutes' walk away in a residential building in the back. The location is still very good, the tram stations are only 3 minutes away. Breakfast is in the café opposite the building where the reception is. Breakfast is OK, there is white and dark bread (no rolls), various salads, ham, cheese, butter, strawberry jam, scrambled eggs, sausages, crêpes (unfortunately no chocolate spread), a homemade cake (very tasty), orange juice, milk, tea (black and green) and coffee and muesli and tomatoes and cucumbers (freshly sliced). Breakfast is served from 8-10, and it is always freshly refilled right up until the end. So actually very good. The apartment has been renovated relatively recently, but unfortunately the washing machine has no connection. The kitchen has a stove, a microwave and a kettle and a refrigerator. Functional. There are also cleaning products. The cleanliness was OK, but not great, the corners were not wiped. There were 2 large beds, unfortunately without bedside lamps. But all in all OK. The surroundings are great! Lots of cafes and restaurants, nice atmosphere. It's about 10 minutes by tram to the city center. Tip: there is a week's ticket for tram and bus (trains cost extra).