Belle Epoque Residence

The location is within a 10-15 minutes walk into the oldest medieval square in Europe. The Christmas market is illuminated very well with numerous hot food, hot beverages and craft/souvenir stalls and horse drawn carriage rides. The Tatra mountains is a winter wonderland at Christmas worth staying at, than the reduced day trip time due to 2 hours journey from Krakow and the same for the return. The Castle is only partially open over Christmas, with a fire breathing dragon to interest children. On our stay at the Hotel it was continuously warm, spacious, clean and the staff responded quickly to requests on our pre holiday questions and by a written request at night (as the desk is manned by day only). The staff were friendly and helpful with good guidance, especially as a Christmas short holiday meant expected museum tours were closed and also at short notice notification cancelling our tour to Auschwitz, their decision on closing was quite last minute. Obviously we can not comment on the air conditioning. It was quiet within the hotel during our stay. They provided cleaning kitchen materials. We did not use the TV as a previous review stated that English speaking channels were not available. Also, the electric ovens own operation instruction are in Polish. We had a nice nature Christmas wreath on arrival on the dining table and a small complimentary selection of satchets of tea and coffee (no sugar though) on arrival. Outside the hotel is a small supermarket chain, that was open over Christmas and displayed the changes of seasonal opening times. You can purchase many products as the locals use it daily and also flavoured local, speciality vodka to try. The room could accommodate a wheelchair user, but the only way in the building and to our floor was via stairs. Our room overlooked a courtyard to an adjacent property. We enjoyed our short stay, but our party of 4 required 2 adults to sleep on a hard, low level sofa bed, this was most uncomfortable (as also mentioned in another review) and is only really suitable for children. The hotel and Krakow even in cold winter months are worth visiting for a different atmosphere to share the local population's own Christmas celebrations (being always in Europe 24th on Christmas Eve) but be mindful of seasonal closures should you want to experience all other things in full, then it's best to avoid this time or visit in the summer months to see the Tatra mountains without snow. A lovely, memorable time in the Hotel and Krakow.

AMAZING STAY!!! Great great stay!! My wife and I enjoyed Kraków while staying at this spot, La Belle Epoque. We are definitely coming back! The place is really clean and spacious. The breakfast was the best moment. We were not expecting such thing. It was really nice and tasty. We loved it. My wife couldn't stop talking about it. We are looking forward to come back! We highly recommend the place.

Clean and tidy within walking distance to most of the local sights and restaurants

We had a fabulous stay here and were very pleasantly surprised to see we had been upgraded to a one bedroom apartment . Amazing apartments , very spacious . The receptionist was also brilliant at trying to locate my son’s lost wallet. There is a zabka grocery store directly under the apartments for anything you need . Around an 8-10 minute walk to the old town . The area felt very safe , clean with a couple of cafes on route to the old town . The old thing I would have liked was a few English channels on the tv , even if just world news . You tube is available though and we didn’t spend much time in the room .

Currently staying here . Hotel is clean lovely and perfect location but I have 1 problem the sofa bed in living room is a hard block of wood low down on the floor I’m 44 years old very fit and I’m struggling after check in on Friday we headed out then yesterday went to complain at reception and no one available all day in a Saturday I contacted jet2 as I paid more this for this stay than I did at a 3 star hotel in January and sofa bed was perfect . I spoke to receptionist today really nice boy but unable to move us to another room he said he would contact manager I’m actually taken painkillers as mine and my husbands back is killing us and dread going to bed and very tired as getting no sleep . This would be fine for kids but definitely not adults the boy did say he has had a few complaints I’m upset as this has really affected our holiday