Belle Epoque Residence

I booked the hotel with Jet2 and was really pleased. Whilst we arrived late on Sunday evening, there was no reception presence, the contact details to enter the property were clear and simple to use. We stayed in room A2 and we were really happy with it, it had everything we needed. The room was really well presented and clean. s we hadn’t seen anyone on reception, the services available weren’t made clear until outlet last day, so if there was room for improvement it would be to let guests know that there is a washing machine, ironing facilities, sauna, gym, luggage storage etc available

Belle Epoque is located about 10 minutes walk from the Old Town in a quiet neighbourhood. The apartment we stayed in was large, modern and clean, but there were several things that stopped me giving it 5 stars. When we arrived the door was locked and we needed to ring a phone number on the door in order to speak to someone and gain entry. When we did, our keys were sat on the reception desk, along with someone else’s. Fortunately Krakow seems to be quite low-crime. The room safe was open with the bolt in the locked position, so the safe wouldn’t close or lock. I reported this the next morning but nothing was done about this during our stay. There were 4 coat hooks by the door, but 2 of these had been snapped off and not replaced. And the TV in the bedroom didn’t work. Not too big a problem as there was a working TV in the living room. Would I go back? It would probably depend on the price compared to other options.

Beautiful apartment in very grand, recently restored building. Super spacious twin room with kitchen area & well equipped bathroom with great shower. Staff were very friendly & helpful throughout our 4 night stay. The breakfasts were very generous with selection of cold meats, cheeses, fruit salad, bread, butter, freshly cut vegetables, vegetable salad & hard boiled eggs all beautifully prepared & packed. The crate with all of this was delivered each morning about 8am & left outside our room. It was very quiet (with windows closed) at night. Our room overlooked the street with some traffic noise but not too disturbing. The location is only 10 minutes walk from the main square making it an ideal base. As a bonus there is a small supermarket just outside the entrance with a good assortment of supplies for self catering.

Pre-arrival communication was good, with clear details for self-check in. The next day I reported a faulty bulb to the young lady receptionist, who didn't seem particularly interested. Later the same day I politely mentioned it again. She was rather brisk and said she had no access to replacement bulbs, but that maintenance had been informed and it would be fixed the following day. She rather passive aggressively pointed out that there were other lights in the apartment. The faulty bulb belonged to the floor lamp, so the choice of lighting was either stark overhead multi-bulb chandelier or total darkness. The bulb was never replaced during our stay. Maintenance in general could be improved, but the apartment was very clean. The hand shower bracket was loose and floppy, so the shower head was sagging and unusable. I fixed it myself - it only needed a screw tightening which should have been noticed in advance. The shower water pressure and temperature were good. The bed was ok but very firm and I don't believe a mattress protector was in place. The pillows were just awful - floppy and thin. I can't understand why microwave ovens are not supplied as standard. There was a smokers' table directly under our balcony, so cigarette smoke drifted into the apartment whenever it was in use. It could have been moved to a more neutral location. The reception staff on duty never once looked up or smiled as we were passing, and only responded with a curt 'hello' when spoken to. Overall an ok stay, but it could have been much more welcoming in all respects. We won't be returning.

Lovely clean place to stay, rooms are adequate staff speak good English and are polite and helpful. Issue with friends safe and kettle, once teported, swiftly sorted. Good location 10-15 min from main square, shop next door in good location.