550 Moo 2 Soi Ao Nang 11/1, Ao Nang, Krabi Province, 81180, ThailandView Hotel Details
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Ban Sainai Resort Guest Reviews
4.7/5
Amazing
140 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(140)
Positive reviews(139)
Reviews with photos/video(94)
Loved the view(35)
Great swimming pool(35)
Delicious breakfast(28)
Offers pick-up/drop-offs(24)
Classy environment(21)
Quiet & comfortable(20)
Too many mosquitoes(8)
Perfect for business trips(7)
Negative reviews(1)
Guest User
The Coconut Cottage
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
I recently had the pleasure of staying at Ban Sainai Resort, and I must say it was an unforgettable experience! From the moment I arrived, the service was nothing short of superb. The staff went above and beyond to ensure that my stay was comfortable and enjoyable. They were always attentive, friendly, and eager to assist with any request.
The resort itself is a tranquil haven, far removed from the hustle and bustle. I appreciated the peaceful atmosphere, which allowed me to relax and unwind completely. The cleanliness of the resort was impressive; every corner was meticulously maintained, making it a pleasant environment to spend time in.
The combination of excellent service, a serene setting, and immaculate facilities made my stay at Ban Sainai Resort truly special. I highly recommend this resort to anyone looking for a peaceful getaway with outstanding hospitality. I can't wait to return!
Thank you, Ban Sainai Resort, for a wonderful experience!
Response from Property: Dear Our Valued Guests,Greetings from all of us, and thank you so much for your recent visit and stay and for leaving this kind appraise and appreciation through this review here as well.It is alway so excited to read how wonderful this trip experience had been to you. Great to hear that the team had been so extraordinary in offering their best customer service and offer great assistance always, excited to read how peaceful this atmosphere could create another relaxing and peace of mind trip to you, great to hear how you enjoyed this impeccable clean and well maintained place in overall along with the green and pleasant environment we long care of. Wow, thank you such a million for sharing your kind words here this truly be one of the very inspiring review receiving and we won't forget in sharing to our team as well.We really cannot wait for next chance being at your service again soon. We promise to always keep up the great work!Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
aizu
Triplet Premier Cottage
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Stayed at Ban Sainai – absolutely suite! Staff were 5-star all the way. Felt like a VIP from start to finish. Would check in again in a heartbeat!
Response from Property: Dear Khun Aizu,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared here.We are well delighted to hear that you enjoyed this tropical paradise a lot especially towards this awesome experiences such as this comfortable and cozy vibes or the fact you felt like being treated like V.I.P. Kindly note all our guests are really our V.I.P and for your enjoyment whilst stay sharing here had made us feel such an honor and pleasure as well.Anyhow thank you so much for your kind understanding regarding the renovation that is happening now.We look forwards to have you again next chance, all the renovation will be completed this December 2024, which is soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Guest User
Pano Cliff View Cottage
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The place were beautiful. If you like the nature. Really recommend for honeymoon destination 👍🏻🥰
6/8
Response from Property: Dear Our Valued Guests,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this tropical paradise especially towards the great place with beautiful environment and nature vibes, the place that is suitable to be for honeymooners and etc.We felt so honored and so grateful to have you with us, and we can't wait for next chance being at your service again soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Guest User
Pano Cliff View Cottage
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
This hotel has the best mountain views I have ever seen. Sitting in the pool looking up is awe inspiring. Rooms were very clean and well appointed. Staff were friendly and the grounds beautiful.
My only improvement would have been the food which was a little overcooked.
Response from Property: Dear Our Valued Guests,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.We are well delighted to hear that you enjoyed this tropical paradise especially for the best mountain view, the pool view that is so inspiring, the rooms to be very clean and well appointed, and the staff to be very friendly and the grounds to be very beautiful too.Regarding the overcooked meal, sorry for this inconveniences that caused you this time.We will forwards this to respective team members to fix this problem right away.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai TeamWe will look into this matter and find way of solution as soon as possible and we can't wait for next chance to being at your service again very soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Guest User
The Coconut Cottage
Stayed in Jun 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jul 25, 2024
It was the best accommodation in krabi. It's clean and the staff are all friendly.
Response from Property: Dear Our Valued Guests,Greetings from all of us here at Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this tropical paradise a lot especially towards the best accommodation in Krabi, the very cool and friendly staff members to assist always, the clean place all around and etc.We felt so honored and so grateful to have you with us always and we can't wait for next chance to being at your service again soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
LorenzoS95
The Garden Cottage
Stayed in May 2024
Couples
10 review
4.2/5
Very Good
Posted on Jun 16, 2024
**Hotel Review**
**Check-In:**
Check-in was quick, and we were welcomed with a much-appreciated welcome tea. A complimentary room transfer service was also provided.
**Common Areas:**
The public areas are well-maintained, clean, and aesthetically pleasing.
**Room:**
The room was large and spacious but visibly dated. It could benefit from a bathroom repaint and overall refreshing. The presence of a smart TV was good, although a larger screen would be preferable. The balcony surrounded by greenery was beautiful.
**Breakfast:**
Breakfast was good, though not extremely varied, it was still enjoyable. Having a barista for excellent coffees and cappuccinos instead of a machine would be a nice addition.
**Location:**
The location is generally good, close to many shops and restaurants. However, it is a bit far from Ao Nang Beach. Nonetheless, it is a lovely property surrounded by greenery, perfect for relaxation.
**Staff:**
The staff is very friendly and accommodating. We had an urgent need in the middle of the night, and an employee named Ron went above and beyond to assist us by going out to get what we needed. A big thank you especially to him.
**Overall:**
Overall, it's a beautiful property with a great atmosphere for relaxation. Despite some areas that could use updating, the hotel offers a pleasant stay with attentive staff. Highly recommended.
Response from Property: Dear Khun LorenzoS95,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this tropical paradise and the truly wonderful experiences especially towards the attentiveness and caring attitude and performance of our staff especially Khun Ron, who is beyond expectation and offering his best assistance during time of need.Great to hear that you had found the overall experiences to be so pleasant with the enjoyment of the clean place, well maintained place, spacious cottage, the green area of balcony, the good breakfast, really good location amidst the tropical garden and greenery.We felt so honored and felt so grateful to have you this chance and we can't wait for next chance to being at your service again soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Afiza
The Hill Cottage
Stayed in Feb 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Mar 12, 2024
Nice resort nestled below the cliffs. Nice pool with a view, and restaurabt over a pond. Cottages are spacious and comfortable. It is a long walk to Aonang beach (doable), but there are also shuttles to and from the hotel.
Response from Property: Dear Khun Afiza,Greetings from all of us here at Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.It is so delighted to hear that you enjoyed the tropical paradise and this unique experience a lot especially towards the nice resort, the lovely cliff view, the nice pool with view, the restaurant over a pond that made morning so fine, the great comfortable cottage, the shuttle to beach for complimentary and many more.We can't wait for next chance to serve you this wonderful escape again.Until then, we wish you stay happy and healthy!Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
FannySZ
Cliff View Jacuzzi Cottage
Stayed in Sep 2023
Family
16 review
4.7/5
Amazing
Posted on Oct 7, 2023
Very beautiful rooms and garden, all is well maintained, staff is very friendly.
Pool is absolutely wonderful, cliff view, water super clean without using chloride agent.
Short distance from beach, we also visited a nearby Elephant Shelter.
The only thing that could be improved is the restaurant for lunch and diner, the food is actually good but the atmosphere not so appealing, maybe need to add lights.
Response from Property: Dear Khun FannySZ,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this lovely garden, very beautiful room, well maintained place, very friendly staff team, wonderful pool, great cliff view, and great short distance to Aonang beach front and etc.For recommendations regarding restaurant for lunch and dinner, thank you so much. We will pass along this kind comment to respective team.We look forwards for next chance to being at your service again soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Dani_19
Grand Pond View Cottage
Stayed in Jul 2023
Couples
15 review
5.0/5
Outstanding
Posted on Aug 21, 2023
This hotel was outstanding. It’s in a beautiful location, overlooking the cliff. Our room was very clean and had a great view of the lake. The pool is one of the hotel’s best features. It’s a big pool with a great view. The hotel also has a spa and restaurant right beside the pool. The breakfast was also pretty good. Overall, we had an excellent stay at this hotel!
Response from Property: Dear Our Valued Guests,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this outstanding getaway especially the beautiful location that overlooking cliff, the very clean room with great view, the pool with its best features. The great big pool, the hotel with spa and restaurant at the pool side and great breakfast served.We can't wait for next chance to serve this great journey with you again soon.Until then please always stay happily healthy!Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Guest User
Cliff View Jacuzzi Cottage
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
After 25 years of visiting Thailand the best and well maintained resort we ever been to. Super and most friendly staff and always there to help you. 5 stars as a minimum.
Response from Property: Dear Our Valued Guests,Greetings from Ban Sainai Resort Aonang,and thank you fo your kind stay and review shared.Delighted to hear that you enjoyed this tropical paradise especially towards the well maintained resort, the super and most friendly staff team to assist you and etc.We are always so grateful and honored to have oyu and we can't wait for next chance being at your service again soon.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Caillou_pgt
Triplet Premier Cottage
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 14, 2023
This hotel is amazing! No need to explain, come and see by yourself you will no regret it.
Response from Property: Dear Khun Caillou_pgt,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared here, it had been so lovely.Thank you for letting us know you enjoyed our saltwater pool with backdrop of the cliff view too. We can see from the lovely photo posted here.We can't wait for next chance to being at your service again very soon.Until then, please stay healthy and happy!Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Paparrizi
The Garden Cottage
Stayed in Sep 2023
Couples
15 review
5.0/5
Outstanding
Posted on Oct 13, 2023
Great hotel, embrace the nature
Response from Property: Dear Khun Paparrizi,Greetings from Ban Sainai Resort Aonang,and thank you so much for your kind stay and review shared here.We are so fortunate and honored to have you.And to hear that you totally enjoyed the trip experience with us, had even been a better news!Thank you for loving the place, the nature and all we had offered.We can't wait for next opportunity to being at your service again soonest.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Lee
The Coconut Cottage
Stayed in May 2023
Solo travelers
10 review
4.0/5
Very Good
Posted on Jun 3, 2023
One of the receptionist was not kind as I expected
Overall, I was satisfied with this place though
Wanna come back to here again and stay longer
Response from Property: Dear Our Valued Guests,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this tropical paradise and that you had enjoyed with the natural and green environment hotel had finely taken care of.However, as for recommendation regarding one of our receptionist, please be kind and assist further by indicating how he/she had not been kind so we can improve. But overall, we normally give high priority to the guests experiences so if review like this happened it shall be something we must do to fix. We will fix it immediately.We are so honored to have you with us this chance, and hopefully we can have next chance to meet and say welcome back again soon.Once again, thank you for all your feedback, and this current visit and support to Ban Sainai Resort.Experience & Unwind; Enjoy Your Peaceful Holiday.Warmest Regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Guest User
The Family Cottage
Stayed in Apr 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 2, 2023
We had a wonderful time in Ban Sainai. Love the overall atmosphere, services, the people are very nice and warm. Will definitely recommend all our friends and family to stay in this hotel. Breakfast is excellent too, we really enjoyed our stay. Thank you!
Response from Property: Dear Our Valued Guests,Greetings from Ban Sainai Resort Aonang,and thank you for your kind stay and review shared.Delighted to hear that you enjoyed this tropical paradise and that you had totally enjoyed with the natural atmosphere, the place, the people, the excellent breakfast and many more left untold here.We are so honored to have you with us this chance, and hopefully we can have next chance to meet and say welcome back again soon.Once again, thank you for all your feedback, and this current visit and support to Ban Sainai Resort.Experience & Unwind; Enjoy Your Peaceful Holiday.Warmest Regards,Ms. Hathaitat Siltrakul & Ban Sainai Team
Suhaidah Shahril
The Coconut Cottage
Stayed in Jun 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 28, 2023
Amazing place! Really enjoyed the spa too! Everything was lovely
Response from Property: Dear Khun Suhaidah Shahrill,Greetings from Ban Sainai Resort Aonangand thank you for such kind review, support and stay during this current visit at Ban Sainai Resort.We are so excited to read how wonderful the trip had been and the spa time you tried too.Great to hear that overall stay is just so wonderful and we can't wait for next chance to being at your service again soonest.Experience & Unwind; Enjoy Your Peaceful Holiday.With warm regards,Ms. Hathaitat Siltrakul & Ban Sainai Team