Sand Sea Resort Railay Krabi Reviews

Response from Property: Dear Valued GuestThank you so much for your wonderful review! We’re thrilled to hear that you found our service amazing and that our team was helpful throughout your stay. It’s also great to know that you found the hotel clean and comfortable.We appreciate your feedback about the age of the hotel. Please know that we are continually working on improvements to enhance our guests’ experiences.We look forward to welcoming you back soon!Best regards,Sand Sea Resort, Railay

Response from Property: Dear Guest,Thank you for your feedback. We appreciate your comments about the sea view and will address the issues with the entrance curtains and the bathroom. Your insights help us improve our services.We hope to welcome you back soon.Best regards,Sand Sea Resort, Railay

Response from Property: Dear Valued guestThank you for your feedback regarding your recent stay at Sand and Sea Resort. We appreciate your positive comments about our convenient location and the service provided by our team.We acknowledge your concerns about the condition of the room and amenities. Please know that we are in the process of planning significant renovations to update and improve our facilities to meet the standards expected of a 3/4 star resort.Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best regards,Sand and Sea Resort Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your overall stay, but we're sorry to learn about the disturbance you experienced early in the morning.We apologize for any inconvenience caused by the noise at 6 am and 8 am. While it's true that monkeys are common in our area and may sometimes cause noise, we understand that this can be disruptive for our guests. We will work to address this issue and ensure that measures are in place to minimize any disturbances in the future.If you encounter a similar situation during your next stay, please don't hesitate to reach out to our reception team immediately so that we can address it promptly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Warm regards,Management teams

Response from Property: Dear MichelleThank you for choosing to stay with us and for sharing your wonderful experience! We're thrilled to hear that you enjoyed our stunning beachfront resort, nestled in lush jungle surroundings.It's fantastic to know that you found our location convenient, with easy access from the east floating pier, and that you were able to enjoy our swimming pools and the breathtaking sunset views.We're delighted that our service met your expectations and that you found our breakfast offerings to be diverse and satisfying. Dining on the beachfront is truly a special experience, and we're glad it added to the enjoyment of your stay.Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Management teams

Response from Property: Dear Valued guestThank you for sharing your thoughts with us. We’re happy to hear you enjoyed the breakfast and found our staff friendly and helpful. We truly value your feedback regarding the drainage issues and cleanliness of the bathroom, and we apologize for any inconvenience caused. Rest assured, we will address these concerns to improve the guest experience in the future.We hope to welcome you back to Sand Sea Resort and provide you with an even better experience next time.Best regards,Sand Sea Resort, Railay Beach

Response from Property: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, especially with the Wi-Fi, shower, and door to the cabana. We understand how important these aspects are for your comfort, and we will ensure that the maintenance team looks into these concerns immediately.We also appreciate your note about the hotel’s facilities. We will review our communication to make sure that we are clear about all services provided.On a positive note, we are glad that you found our staff to be nice, and we will continue to work on improving our guest experience.We hope to have the opportunity to welcome you back in the future, with improvements made. Thank you again for your valuable feedback.

Response from Property: Dear Valued guestThank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had this time, especially after having enjoyed your previous stay.We are truly sorry to hear about the condition of the bungalow. Your comments regarding the outdated appearance, the quality of the beds, and the state of the bathroom are very concerning. We will address these issues immediately with our maintenance and housekeeping teams to ensure that they are rectified.We are glad to hear that you found our reception staff and porters to be friendly and polite. However, we are disappointed that your experience in the restaurant and at the pool area did not meet your expectations. We will review our procedures and staff training to ensure a higher standard of service and cleanliness is maintained throughout the resort.We understand your concern about the no-alcohol policy and appreciate your understanding of our religious practices. We will make sure this information is clearly communicated to all our guests during the booking process to avoid any surprises.We value your feedback as it helps us to improve and provide a better experience for all our guests. We hope you might consider giving us another chance in the future. Please feel free to contact us directly if you decide to return, and we will ensure you have a much more enjoyable stay.Thank you again for your valuable feedback.Best regards,Hotel management team

Response from Property: Dear Valued guestThank you for your candid feedback. We're glad to hear that you found our location convenient and enjoyed the easy access from the boats.However, we regret that your experience with the room cleanliness and our dining services did not meet your expectations. We apologize for the inconvenience caused by the outdated rooms, the breakfast quality, and the staffing issues in our restaurant. Your feedback is essential for us to make improvements, and we will address these issues promptly with our housekeeping and dining teams.Regarding the alcohol policy, we understand it can be an inconvenience for some guests, but we appreciate your understanding.We hope you will consider staying with us again in the future, giving us the opportunity to provide you with a better experience.Best regards,Sand Sea Resort Team

Response from Property: Dear Valued Guest,Thank you for your kind review! We're delighted to hear that you enjoyed our prime location, spacious swimming pool, and comfortable accommodations. It's wonderful to know our reception staff made your stay pleasant with their helpful and courteous service. We hope to welcome you back soon!Warm regards,Management TeamSand Sea Resort, Railay