Hotels in Tanjung Aru, Kota Kinabalu

It looks better than on photos. The room is clean and spacious with balcony, toiletries and towels are provided. And, It comes WiFi and Netflix ((: Nice infinity pool. Will be better If they have proper pool side chairs and pool towel. Do note the hotel does not provide breakfast, however can order food or travel out to eat. Location is near beach, away from KK town.

I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)

The Casuarina Hotel in Kota Kinabalu offers a comfortable and convenient stay, especially for those who want to be close to the airport and Tanjung Aru beach. The rooms are clean and well-maintained, providing a relaxing space to unwind after a day of exploring. The friendly and helpful staff enhance the overall experience, making you feel welcome throughout your stay. Its location is ideal for beach lovers and those catching early flights, with easy access to the beautiful Tanjung Aru beach and Kota Kinabalu International Airport. While it might not be in the heart of the city center, its proximity to the beach and airport, along with its comfortable accommodations, make it a great choice for travelers.

Close to the airport, you can see the Tanjung Aru beach from the balcony , has a swimming pool with a view

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The room was spacious. Beds comfortable. The swimming pool big and great. Hot water worked fine. Indications to reach the place clear and simple. 10/10 would recommend, and much likely would go again if I travel back to KK

In Airbnb housing, there is no counter. The customer service staff on the phone can speak English, is friendly and easy to communicate with, and the check-in procedure is smooth. The indoor space is about 30 square meters, there is a swimming pool and a gym on the roof, and the airport runway is right outside the window. It is a good choice for aviation fans. The sound of planes taking off and landing is obvious, which is an experience we like.

The hotel is located in a small town in Kota Kinabalu. It takes 10 minutes to walk to the beach to watch the sunset. There are many delicious foods around. The boss is very nice and can speak Chinese. He personally drove us to the beach, to eat, and to the pier for island hopping. He waited for us for an hour to buy tickets at the pier. He saw us eating durian under the hotel and ordered mosquito coils. He introduced us how to play. He was very friendly to Chinese people. The drinks we got from the hotel were free and we could drink as much as we wanted. I recommend everyone to stay at this hotel. Full marks!

房間好大 好衞生 但是沒有拖鞋 也沒有牙膏牙刷 雖然是沒有前台 但是可以聯洛到工作人員 工作人員的服務態度好好