Hotels in Kota Kinabalu City Center, Kota Kinabalu

I had a pleasant stay at Promenade Hotel. The location is very convenient right in the city center, close to shopping malls, waterfront attractions, and dining options. It’s a great base for exploring Kota Kinabalu. The lobby and common areas are spacious and welcoming. My room was clean, comfortable, and well-maintained with all the basic amenities I needed. The sea view rooms are especially worth it for the sunset views over the waterfront. Breakfast offered a good variety of local and international options, though the restaurant can get quite busy during peak hours. The staff were generally friendly and helpful, and check-in/check-out was smooth. Overall, everything was good 😊😊😊

Broken hairdryer, dishwasher liquid provided without sponge, all aircond not cold and the remote control battery weak.

The check-in experience is great. The Luma Hotel team are all very friendly. Parking is available right at the entrance of the hotel for a fee of RM30 per day. They provided cold towel and welcome drink to help me freshen up after my long drive from Kundasang. The room is clean and spacious. You can view the bathtub from the bed if you open up the panels. This is great for those with kids and want to monitor them from the comfort of your bed. There is no swimming pool but this is understandable for the size of the hotel. Breakfast is decent with good spread. Not much crowd at 6am. There are 24hrs convenience stores within the same building for those who need to buy your supplies. The hotel is located near the Airport and Imago Shopping Mall. Other places of tourist attractions are also nearby if your are driving or book e-hailing services like Grab. Last but not least, I would like to thank the team for the personalised birthday card and the complimentary cake. It is truly memorable.

Checked in at the hotel at around 9.30pm. I noticed the air conditiong was kinda hot. But i thought to myself, I’ll give it some time run first. Maybe it’ll get better soon. Then an hour later, it was still hot, so i called operator, and she said she will send someone to our room. Waited about 30 minutes or more, still nobody came. I called the second time, and she said she’ll get someone to our room again. And that’s it, nobody came to our room, to help us with the air conditioning. And we were to tired to wait already. So My 8 month old baby sleept sweating that night and i had to fan him with the note book that they put beside the bed. Upon checkout, I complained to the receptionist and the manager about the incident, and they checked on their system that the issue had been resolved. Which was abvioustly a lie. So the manager said he will investigate the matter and he promised something to me. So i hope he keep his words. I’m a regular here, so i know there was something wrong with the air conditioning. I know the quality of the hotel. So let’s see wether the manager is serious about his words.

I was initially assigned to a room with a faulty air conditioner and a door lock issue. After informing the front desk, Audrey promptly offered us a room change, which we were satisfied with. Great sea view indeed. The location is excellent — right in front of the Pasar Besar Kota Kinabalu and within walking distance to the Filipino Market and Centrepoint. Tips: 1. if you wanna buy good pepper products, just cross the road and buy from pasar besar KK 2. If you keen to have the yellow wine (黄酒）stir fried tuaran mee , just exit from Citadines side entrance and walk about 150m , there’s a shop called 1978 , the have the best laksa and tuaran mee

Overall, the hotel is quite good, with clean rooms and good service. The breakfast spread was quite generous and tasty. The location is decent, and there's an excellent restaurant called Da Jia Lai right next door. However, you'll generally need to take a taxi to get to the city center, so families traveling with children might want to factor this into their decision.

We stayed as a family of three with our 11-year-old child. The two 1.35m beds were perfectly adequate for us. The hotel boasts an excellent location with convenient taxi access. Just a short stroll away, you can find Da Jia Lai (a famous seafood restaurant) and Durian Fresh. The area behind the hotel is great for a walk and photos, with many boats visible on the water. There's also a market nearby. Gaya Street is about a 15-minute walk away. Overall, we had a very positive experience. They have Chinese-speaking staff at the front desk, which made the experience even better and the service excellent. We tried the buffet dinner once; it was decent, offering a good selection of dishes like lamb chops, salmon, scallops, oysters, grilled tiger prawns, and various desserts, all enjoyed with a nice view. The fantastic 8th-floor pool is perfect for kids.

Honest review as recent guest of Promenade service apartment, it's highly recommended! The place was clean and tidy, easy to locate, conveniently close to the city, restaurant and variety of convenient shop. Not to mention their excellent customer service by the receptionist. There was a guy in dark coloured coat (i believe he was the superior) and a receptionist upon checking in, and upon checking out, the female customer service (who i believe are also a superior) attended us. They were very helpful, warm and friendly while delivering service. We are very thankful and satisfied with the service given by the property. Overall, it was a wonderful experience staying there. Thank you so much! Deeply appreciated 🙏👍 P/S : Sorry, the pic have nothing to do with the apartment🙏

Stayed 3 nights for RM1860 at Hyatt Regency KK for our anniversary. Unfortunately, the experience didn’t meet our expectations for a 5★ hotel. 1. Room details were unclear – I filtered for a bathtub but the room had none. 2. Despite emailing in advance, no small anniversary gesture was offered. Other hotels have given complimentary cake even for 1-night stays, but here only celebration packages were suggested. 3. Breakfast lacked variety – mostly the same dishes with only slight changes. 4. Reception service felt less welcoming compared to how they treated foreign guests. 5. Even after paying RM65 for a cake package, we were told it would be delivered the next day at 7pm, but it suddenly arrived just 2 hours after check-in. Very poor coordination between staff. 6. During check-in, I noticed a board at reception stating that guests checking in between Merdeka and Malaysia Day would receive F&B vouchers. It didn’t mention that this was only for bookings made via the hotel’s website or specific platforms. As a guest, this felt unfair and not transparent. Only the view is superb since we choose sea view. The value and service were far below expectation. Hope the hotel can improve, but I personally wouldn’t choose Hyatt Regency KK again.

This hotel absolutely blew my expectations out of the water! Both the location and the accommodations were superb. It's strategically located on a corner, directly across the street from the jetty, making it incredibly convenient for island-hopping excursions. We spent four days island hopping, and I must say, the two captains, especially for the mangrove and outer island tours, were absolutely hilarious, witty, and very responsible. The hotel is within easy walking distance of Gaya Street, Durian Street, and the Central Seafood Market, which was extremely convenient. Gaya Street also hosts a night market every Friday and Sunday, perfect for a leisurely stroll and sampling delicious street food. Diagonally opposite the hotel, there's a large shopping mall and a duty-free store. My only minor disappointment was that our three families were staying together. The room rates only differed by less than fifty (currency implied), but because I was with my son, I booked a twin room. It turned out to be quite small, whereas the other two families booked king rooms that even came with a living area! I was so incredibly jealous and felt it was a bit unfair! o(╥╥)o However, that didn't really impact our overall experience, and we still had a very enjoyable stay. The hotel also boasts an outdoor rooftop pool on the 25th floor. The elevators require a room key card to operate and only grant access to your assigned floor, which provided a great sense of security!