Guest User
April 9, 2025
On the night we booked the hotel, the hotel first told us that we couldn't get into the original room, so we were moved to another room. Then when we entered, we found that there were people in that room, and they were two girls. Then we went downstairs to inform the front desk that the room was moved to another hotel (STANTON CITY HOTEL), the price of the house we originally booked was cheaper, and during the four days of our stay, we reported to the hotel many times that we hoped to move back to the original hotel, but we were not able to move back smoothly. The location of the hotel we moved to was very bad. We had to take a taxi every time we went out. There was a barbecue downstairs, and the room smelled of barbecue every day. There was a slum next to it and it was not safe. At the same time, when we checked out, some people were moved to STANTON CITY HOTEL because there were no rooms in the hotel. After we communicated with customer service, the hotel still did not express any apology and refused any compensation!
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