Pathfinder537871
October 11, 2024
I read reviews before booking and as a mixture decided to try it. It was not a good expereince and I raised my concerns with management whilst there. The staff do try but as it was the end of the season, they were weary and I suspect fed up with the number of disgruntled guests. The hotel closed on our penultimate day and we were moved to the sister hotel a 5 * , the comments on the bus taking us there were "from 2* to 5*." Everybody had felt unhappy at the Kipriotis Hippocrates. The hotel does not appear to be a 4*, it is tired, pretty unclean, in our first room, the mosqueto net was damaged, part of the toilet cistern was missing, beds the most uncomfortable I've slept in, pillows passed their sell by date etc. The food was passable, but unclean stations and on the last day, butter was rancid, I politely pointed this out, but none removed. Spoke to restaurant manager, again all seemed weary and accepting. I would not return, to any of this group, others had different experiences on reviews, but the quality and attention to genuine customer care and provision of basic good facilities is simply lacking. We had one meal in the Maris another sister hotel and that was good and clean. Serious investment needed, new beds, proper repairs and better quality food needed. We stayed in Kos town for a night in a small 4* hotel, as we were fed up with the terrible matteress and the contrast was stark in terms of every aspect of the stay at the Kipriotis. Night and day. A final comment, is that some of the promotional pictures and info is simply misleading, the group of hotels are seperate and you cannot use other facilities, aside from one meal at another hotel, if booked.