Modern Four Seasons Hotel (Xinhuijia Branch) Reviews

A very bad experience. Two people booked the room for two days and spent a little over 600. First, they got the room card that night and were told that they were in a certain room on the 16th floor. After going up, they couldn’t open it. They found that someone was already living in the room. It was very embarrassing. I took the extremely slow elevator down to the front desk and was told that I wrote the wrong room number. I went out the next day and felt anxious when I came back. I couldn't open it when I went up, so I had to take the elevator down again. I went to the front desk again and was told that it was only for one day. The permissions need to be refreshed. Why did I only give permissions to one day after I ordered two days? The front desk said that this was the case and could only be given for one day, but then told me that I was now given three days of permission. Isn't this contradictory? After I checked out and left, I entered my license plate number at the front desk, but I couldn't get out of the parking lot. I went to the front desk again, but I still couldn't get out. I also charged 17 yuan for parking, which cost more than 600 yuan for two days. Pay the parking fee! If you ask for two more bottles of mineral water, you will be charged extra! The facilities of this hotel are average, but the service is so bad. I will not stay here again in the future. I hope other friends can keep their eyes open as well.

I spent 365 yuan to experience the bathtub. When I entered the room, I felt that no one had stayed there for several years. The water from the bathtub faucet was full of rusty water. Could it be that I couldn’t see it after booking? Hasn't anyone cleaned it before? I called the front desk to ask if there were bath balls for bathing, and asked if there were any in the room. I would call back. However, no one told me whether there were bath balls when I checked out the next day. The hygiene was really average, and there was no one in the parking space after check-out. I was told that I could park in the underground garage and I paid the 20 yuan parking fee. All in all, the experience was very poor and I would not recommend booking this hotel.

Because the weather was hot and we ran out of water in the hotel room, I scanned the QR code in the room and 3 bottles of water were still not delivered. I called the front desk and asked the front desk. The front desk said the robot was broken. I asked if someone could deliver it, but the front desk said no. This was delivered by a robot. When I arrived at the front desk, I asked if the front desk could give me water. The front desk said no, your money was given to the APP and not to the hotel. He also said that the APP system was good yesterday but it was broken as soon as you came. It’s a relationship. Am I welcome to come and stay?

The room is a bit small. It was the peak season for the Populus euphratica forest. The room was fully booked every day. The breakfast room was quite small. You had to queue up to get food and you had to grab seats. The room was hygienic. The public areas were average. The elevator door was covered with black film and it made a lot of noise when it was opened and closed. Overall, it was a budget hotel. It was located in the center of Korla, surrounded by large shopping malls and various restaurants. It was very convenient.