Guest User
July 10, 2025
Even though I booked the specified room, they gave me a different room, making some lame excuse like the room was undergoing construction.
I complained that it wasn't the room I specified, and they upgraded me to a different room. I was disgusted by their attitude of trying to get away with leaving the room dirty if it wouldn't be found out.
I also didn't get the sense that the upper management had any intention of treating customers well as part of the service industry.
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