Selini Suites & Waterpark

Selini Suites Hotel impresses with well-kept pools, a water park, and a wellness spa. Guests appreciate the spacious, clean rooms and friendly staff. However, some mention the limited availability of certain amenities.

A really gorgeous stay, only marred by the cloudy, windy weather. Staff absolutely lovely across the board. Everywhere was clean and sanitary. Food did get a bit samey (but I’m vegetarian so choices were limited) but was always fresh and enjoyable. Could do with a heated pool as these were just freezing. Not a lot to do in evenings but we did go end of season. I’m not one for being dragged into ‘entertainment’ so it suited me but perhaps some music etc for kids would be nice. The cats and kittens made it for us. They lived on the way to our room and it was a real joy to play with them and feed them (the supermarket up the road sold kitten biscuits so we were guilty of spending a few of our euros on these!) They didn’t invade your space if you didn’t want them to but they definitely made our daughter’s holiday. Overall, a really enjoyable time as a family of 4, with children aged 11 and 6. Shout out to the staff in the dining room who were particularly lovely.

Firstly we really did enjoy our holiday especially visiting chania however the hotel is definitely not a 4 star hotel. The Pros first were, our room had a beautiful sea view.The wait staff were incredibly attentive and it had a bus stop right outside the hotel making transport easy. However there were a lot more cons, the alcoholic drinks were extremely watered down to the point it felt like you were just drinking pop and not wine. There also seemed to be a lot of preferential Treatment, It was noticeable that guests who paid extra for certain upgrades, like premium cocktails, received more attention than those with all-inclusive packages with my mum being ignored at the bar for multiple minutes whilst the bar staff chatted to those who paid the extra bit for close to 5 min, which felt a bit unfair. One of the worst parts was the early Morning noise there was consistently loud noises early every morning around 7 AM. There were constant sounds of hammering, scraping chairs, and banging, which made it difficult to sleep in and enjoy our vacation, we realised they were having construction done above us which we weren't told about. The fire alarm went off 3 times late at night and we heard nothing from reception about what was going on, I had to run down and ask and was shrugged off saying it was just a problem in the kitchen. the alarm then went off again at 7am which woke us up, when we asked them again after breakfast the receptionist just smirked and said it was a little problem, my mum then told him they should've really let us know what was happening because multiple fire alarms going off is scary, he carried on smirking and only when my mum started to get mad did he apologise. There were a few problems as well with the room, the door firstly was extremely stiff, when locking it from the inside the lock just seemed to keep spinning, maybe 4 or 5 full turns before it locked. There was a kettle with cups but no tea coffee sugar or milk which we found weird because why have the facilities for it? the shower was a walk in one with just a small glass barrier that didn't reach fully across, this meant that everytime we showered it practically flooded the bathroom, the shower head also looked very dirty. At night there was also a weird crackling noise constantly which was either coming from the TV or the air con we couldn't figure out which. One of the days when I went to use the self serve drink machine it seemed there were ants either In the machine or in the cups you grab from the side. Also upon arrival there was a lack of Information given, they took our passports for a couple of hours, we were given a list for meal times and then given the key, we had to ask for the safe information which was free he just forgot to tell us, we then had to ask other guests where we went to dinner as we didn't know since during the day the area was closed off. The food was extremely limited and repetitive, they had basic salad bar which wasnt covered up so often