Avra Imperial Hotel

The hotel provides a wide range of facilities, delicious breakfast, convenient location, and exceptional staff service. However, some guests found the rooms to be on the smaller side.

My husband and I booked a 9-night stay at Avra Imperial Hotel (June 16–25, 2025) through Agoda to celebrate a special birthday in a luxurious setting. We ended up staying only two nights before leaving — because of shockingly poor service, a total lack of compassion, and broken promises. The hotel now refuses to refund the €1,617.63 for the 7 unused nights — despite clearly promising to do so. 🎂 No Birthday Response – No Communication Before our stay, my husband contacted the hotel multiple times to arrange something small for my birthday — even just a greeting or a cake. He received no reply. Not even a basic acknowledgment. ✈️ Disappointment from the Moment We Arrived We arrived on June 16 around 11:00 PM after a long travel day. As we stood in the reception area with our luggage, staff spent 20 minutes helping another couple with restaurant options — completely ignoring us and didn't call colleague for help. When we asked where we could eat, they said everything nearby and on-site was closed, but “maybe room service works.” There was no room service menu in the room — the receptionist printed a 20-page stack for us. To make things worse, the phone number listed on the room service menu was different from the one printed on the hotel room phone, which led to unnecessary delays and confusion. We had to find the right number ourselves. We ordered from room service: – Beef sirloin (medium) – Chicken dish – Sparkling water What we received: – The steak was completely raw and inedible — the knife didn’t cut through it – Sparkling water arrived an hour later – When we called room service to request a replacement, they said the kitchen was already closed and there was nothing they could do – They didn’t even know if we would be charged and told us to ask reception the next day After a full travel day, we were exhausted and hungry. No solution was offered, no apology — just disorganization and coldness. My husband ate half of my chicken dish and we went to bed hungry. 🍳 Confused Breakfast Service The next morning (June 17), we called room service at 10:35 AM to order breakfast. The printed menu clearly stated that breakfast was available until 11:00 AM. The staff member laughed and said breakfast was closed. I insisted that I had the printed menu in front of me, and only then did they accept the order. However, it was clear they didn’t know their own menu — I had to explain every dish I was ordering, and the person on the phone kept asking me what the menu said, because they didn’t know what was on it. 🛁 Room Was Not 5-Star Quality – Rust and heavy limescale in the bathroom – Paper towel dispenser was empty on arrival – Shower bracket was broken and couldn’t support the showerhead These are basic functional issues that should never occur in a hotel claiming five-star standards. 🐱 Heartbreaking Animal Welfare Incident On the evening of June 17, we witnessed a 4 week old kitten being thrown around by young children like a toy, right on the

Absolutely nice people working there. Very good restaurants ala carte and drinks. Rooms are very clean and comfortable. The employees from the restaurant on the beach helped us to get the table for dinner even if I did a mistake with e a booking date. 😉 Good swimming pools with nice temperature of water. Everything was really good :).