Franz Mersdonk
June 11, 2025
To begin with, the staff at reception were very friendly. Then we complained because there was a wedding two rooms next to us and it was extremely loud. We were told that it would go on until 4 a.m. I asked for a new room and said the noise and loud music was unbearable, and we were told no, there was no other room! I then called trip.com and complained. They then called the hotel and a very rude lady from reception called our room and told us to go to the other rooms... In the end, the customer really is just a bug. The staff usually only have their cell phones in their hands. If you have a question and have to put the phone away, you immediately pull a face. Basically the hotel was clean but the staff were rude, even in the restaurant....
Original TextTranslation provided by Google