Top 5-Star Hotels in Kolkata

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

The hotel's food and beverages are fantastic (pictured), the breakfast is very rich, and the Chinese buffet is also the same (the RMB is close to two hundred). The service was very considerate. One night before check-out, the front desk called the room to get information about the flight. When I knew that it was a flight at 5 pm, I immediately indicated that I could extend the check-out time to half past two. Every time I go out, the staff of the Concierge will use the uber to call the car, and I will not bother. The room cleaning was also very careful. Next time, I will choose to live. The downside is that the market on both sides of the door is too embarrassing, and I can't go out for a walk at night, but the hotel is soundproof, and entering the iron gate is another quiet world. Also, the toilet flushes and needs strength. In addition, perfect.

I didn’t felt value for money . Highly charged . Room where small

Breakfast is OK, the service is especially good. If you need anything, the waiter will send it directly to the table, which is very appropriate.

Check in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.

Service generally slow response needs to be urged constantly. The door card can't be opened and urged for a long time to help solve it. Although the attitude is OK, the work efficiency is not high. In addition, the cleanliness of the sheets needs to be improved.

The staff is very friendly and helpful. Hotel is very clean and comfortable. Breakfast can consider more international food.

Everything was very well organised. The dinner buffet was elaborate and special mention must be made of the service especially Aman, he was very hospitable. We thoroughly enjoyed our stay .

Novotel Kolkata is a standout hotel that provides a refined and enjoyable experience for both business and leisure travelers. The impeccable service, modern amenities, and tasteful decor combine to create a memorable stay. I would highly recommend this hotel to anyone visiting Kolkata, seeking comfort, convenience, and exceptional service.