Guest User
June 21, 2024
My stay was for only 01 night. It was an official stay. Before booking the hotel room, i saw that the hotel has laundry service and complimentary breakfast. When i asked for ironing my cloths, the receptionist said that it's not available and it can be done from outside. When i insisted and said that availability of laundry service was mentioned while i was browsing through for checking the hotels in behala area in kolkata. He said that it can be done but i will get the cloths only the next day in evening. Moreover, i needed to check-out the next day and they said that the complementary breakfast is served only after 8:00am. And it's a policy and they cannot arrange anything before that. I understand that the attitude and quality of services the hotel provides is quite unprofessional and needs training on hospitality. The linen and pillows were also not clean (it was used) and also the bed and pillow were not comfortable. I needed the basic facilities only.