Verified traveler
March 21, 2025
Disorganised Service Overshadow a Spacious Stay
The hotel had several issues that affected our stay. The Wi-Fi was limited to three devices, which was inconvenient for two people working. Although the hotel later resolved this, it initially caused delays. A major concern was housekeeping staff ringing the doorbell persistently at 4 AM without a valid reason, which was disturbing and felt unsettling. There were also electricity fluctuations in the morning, posing a risk to sensitive devices. Service was disorganised, with frequent miscommunication between departments. On the positive side, the room was spacious and eco-friendly with herbal products. However, amenities were limited, and we had to repeatedly call for basic necessities. Overall, the experience was disappointing, and the hospitality needs improvement considering the price charged.