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September 17, 2024
I was travelling with my twin infant daughters and my wife for a day trip to Kolkata. This was our first trip with kids and I was just expecting a bit of quiet time away from daily hustle. Special thanks to Suyash and Dipankar, they both absolutely went a lot out of the way at every moment to make sure our stay was comfortable. Me and my wife are extremely overwhelmed by the hospitality standards at Taj New Town Kolkata- something that we have been talking over for past two days post our trip. Kids too never felt out of the space, and gave us confidence to travel again and stay only at Taj properties. We have stayed at many hotels, but i must admit, this has so far been the most hospitable experience with Taj. Every concern, every support offered by Dipankar, Suyash, every Front Office team member was top notch, genuine and from bottom of their heart. We absolutely felt like home, and hotel pampered us to glory. Special thanks and gratitude to the New Town Team who are doing an excellent job and raising Taj hospitality standards perfectly in the city of joy. Right from Check-in, room allotment, room decorations, recommendations on eating and precautions to be taken, giving us extended check out time for Kids, offering my family space to be at ease -etc- everything was perfect and helpful. Front office team is doing an fabulous job, hats off to Dipankar's involvement and joyful personality - it does make a lot of difference. Hotel was very well maintained, decorations and public areas were great and refreshing. Food Quality, Taste, service standards were absolutely of highest standard. I rate the hotel 10/10 in everything. Shalini from Taj club lounge and Shamiana, also has been very hospitable and helped my family at every moment during our stay. Definitely recommending others, and would be staying again at the hotel during our next visit.