The American Club

Think twice before having an event here. We attended a wedding here. There were multiple events throughout the weekend that were on site at the resort. The American Club and sister venues do NOT accommodate dietary restrictions. While they may claim to accommodate, in reality they have no idea how to do this. We had to escalate food allergy requests to the general manager of the resort to be taken seriously, and even then, the venue messed up our allergy orders. Had we not been paying close attention to the food we were served, we would have had an allergic reaction as we were served food containing our allergens. To make matters worse, the venues decided it was necessary to keep the parents of the bride apprised of every mistake they were making DURING THE WEDDING EVENTS. Instead of dealing with us (the guests with the food allergies) and correcting the situation, the staff on multiple occasions interrupted the mother of the bride DURING the WEDDING RECEPTION to tell her that they accidentally served us our allergens. I have no idea why they were doing this other than to ruin the night for the mother of the bride. The mother of the bride could not fix the situation and then searched for us at the reception to apologize. We felt terrible that she was bothered with this during her daughter's wedding reception, especially since she could not fix the situation. We have been to a number of weddings at high-end resorts around the country, and I can say that this was the WORST experience we have had. Most high-end venues make accommodating dietary restrictions seamless; after all, many wedding guests have food allergies, celiac, diabetes, or other dietary restrictions or preferences. We were shocked that a "five-star" resort like Kohler would not be able to handle this. With regard to the rooms at the American Club, we were disappointed. The rooms are outdated and overpriced. The prices are perhaps reflective of the historical significance of the resort.

5 star experience. Service was great no matter where we went in the complex. Everyone was happy to see us and always very helpfull.

Wonderful property and staff. Dining and drink options were good, although buying the breakfast package through ******* required a follow-up with the hotel after receiving the breakfast bill. Would definitely recommend Kohler for a weekend getaway.