Anantara Koh Yao Yai Resort & Villas

環境還不錯，適合一直待在酒店，周邊沒什麼可以玩的。

This hotel's location, ambiance, and amenities are exceptional. However, perhaps targeting Chinese people, the service was indifferent. The Chinese female receptionist in the lobby was expressionless and condescending. The assigned housekeeper was snarky and slow to respond to WeChat requests, offering irrelevant sales pitches. Perhaps it was because I didn't take the 3,000 baht per person dinner and massage he recommended? The pasta I ordered in my room was a small plate of white noodles devoid of seasoning or flavor. It felt deliberate and outrageous! During check-out, the Chinese receptionist called to say the bellboy would collect my luggage at 1:00 PM, and the housekeeper would come to pick me up at 1:30 PM. My luggage was collected on time, but I waited in my room until 1:45 PM, and the housekeeper still hadn't arrived. They didn't respond to my WeChat inquiries, saying, "If you're not available, just let me know," or I could walk to the lobby myself. So, I called customer service, and they finally picked me up on a buggy. When I arrived at the lobby, I saw the housekeeper smiling and helping the Europeans and Americans carry their luggage. The hotel's actions give the distinct impression of targeting Chinese people! I booked a beach villa for four nights, and the guests next door changed three times. For nearly NT$5,000 per night, I received unequal service. I imagine other guests who booked this room type only stayed for one or two nights to experience it. I've stayed at many Anantara hotels in various locations, and the service here was completely unsatisfactory, even infuriating! (Picture 4 shows the pasta they delivered.)

The room is spacious, the service is good, and the ride is very convenient

Very nice hotel