Pinnacle Koh Tao Resort

The location is truly privileged. The only thing we didn't like was the hotel's service, which is very limited. There's no laundry service. On our last day, we asked for a ride to the pier at 9 AM since our boat departed at 10 AM. They told us the service was only available at 8 AM. Waiting two hours at the pier, as we would have had to do if we took the 8 AM shuttle, seemed like way too much time. I told them I'd prefer to take a taxi, and to my surprise, the hotel charged us more for a taxi than the taxis readily available right outside the hotel entrance.

We really enjoyed our stay at this hotel. The rooms were beautifully furnished and spotless. The staff were always incredibly friendly! The breakfast buffet was also delicious and plentiful. The location is a bit out of the way, but it's perfect if you're looking for some peace and quiet. The hotel has a lovely beach right nearby. Just keep in mind that depending on your room's location, you might have a bit more walking to do (e.g., to breakfast/pool/beach), and some of the paths can be quite steep. However, this wasn't a major issue for us. Overall, we would definitely recommend this hotel!

Pros: Beautiful views, the grounds are green and well-maintained (kudos to the gardener), and there was a friendly older woman at breakfast. Cons: None mentioned. Management: 1. Terrible room cleaning, a lot of dust on horizontal surfaces. 2. During a long stay, linen was changed only once, and it was a gray set. Pillowcases weren't changed automatically; you had to ask. 3. The air conditioner isn't working properly; it's dusty and moldy inside. Apparently, it hasn't been cleaned in 14 years. 4. The path to the sea is shared, and the beach is overcrowded. Plus, for a week during our stay, there was construction noise from workers laying a path to the sea from the pool, but they never finished it (leaving a lot of plastic in the work area).