InterContinental Koh Samui Resort, an IHG Hotel

房間非常不錯，整個酒店的環境還是很不錯的，尤其是海景，非常漂亮。每週三和週日的fire show 還是很震撼的。

I had high expectations, but the service was not that good. To be honest, the scenery was nice, and the suspension bridge and plank road were both great. But the service level was the worst in this trip to Koh Samui. I used the hotel's own APP, which allows me to send customer service messages directly. First of all, the response was not timely. Then I made an appointment for Pilates in the morning, but no one was there when I arrived on time. Another girl came, and I didn't know where she was. The customer service couldn't tell me clearly, so she asked me to go to the aquatic center on the first floor, but there was no one there either. She said she would call me to contact them, and I was standing outside the aquatic center when I heard the phone ring. The problem was that no staff answered it. After a while, she sent me a message asking me to look around, so the two of us looked around and found the platform for yoga. The class had already started for 20 minutes. I went up and found that there was one less mat prepared. There were 4 people who signed up in total. Is this wrong? The coach went downstairs to get the mat temporarily, but he only took the mat, not the towel and water. So when others were wiping their sweat and drinking water, I wiped my sweat by myself... Then, the one-hour class ended 15 minutes early. I got there early and took a 25-minute class. I later told the customer service that most people were here for the first time, so why should they assume that we could find the place easily? ! And then nothing happened… Yes, there was a takeaway breakfast, they said there were sandwiches, but I didn’t see them either.