Araya Boutique Hotel

ดีมากๆๆๆ

I am a person who never writes bad reviews, but this time, the Araya Hotel forced me to write about this particularly bad accommodation experience. At that time, the order was placed through Ctrip, but because my boyfriend chose the wrong time, it was booked for 5 nights. When I checked in that night, I confirmed with the hotel front desk whether I could refund. The front desk clearly stated that I could only stay for one night and then check out and leave without charging any fees. It was also because of this reply that we checked out the next day and went to another hotel closer to the party. As a result, when I submitted the cancellation order on Ctrip, the problem came. Ctrip’s reply was that the order could not be cancelled and the original order would be retained. After continuous communication with Ctrip, Ctrip clearly stated that the hotel did not agree to cancel the subsequent orders. We had no choice but to choose to continue to live in Araya, after all, the money could not be refunded. But when we arrived in Araya, the hotel refused to let us check in again, saying that we had checked out and could not check in again. My boyfriend was directly blocked by the hotel owner when he negotiated with the hotel owner. He did not give any opportunity to communicate at all. And Ctrip also said in the communication that no one answered the hotel phone and could only send an email. But the email reply was that the order could not be cancelled, and no reason was given. This behavior, which is almost equivalent to robbery, is the first time I have encountered it in Thailand. It is also the first time that I feel that Ctrip has no supervision and coordination on foreign hotels. Writing this review is also a warning to those who will continue to stay in this hotel in the future. Be careful when booking overseas hotels on Ctrip. The risk of canceling hotel orders is very high. Not only will you lose money, but you can't stay. You can't complain to the hotel.