Guest User
September 24, 2024
Warning misleading photos! We booked 2 rooms in the best category to have "the guarantee" of having a beautiful sea view.. No room looked like the one that appeared in the photos on the site neither in terms of view nor in terms of size! nor in terms of brightness! Rooms are correct but nothing more.. Very dark, bed stuck to the wall and the bathroom window! Impossible to unstick the bed a few centimeters from the window since the mattress is placed on concrete.. one of the rooms had a breathtaking view of the balconies of the building next door and a dilapidated courtyard!!! We were simply billed for rooms that clearly did not correspond to the category we paid for! What outraged us the most was the arrogant reaction of the staff! No professionalism! I sincerely invite the manager to train the receptionists to receive customer complaints with courtesy, especially when they are justified. I'm posting the photos and let you judge for yourself...
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