Princess Paradise Koh Phangan

Outstanding clean and well maintained rooms..beach access..friendly staff!

Customer service very poor at check in they take you too your room no here’s the pool here’s where you go for breakfast just leave u to work it all out yourself! Drinks 4 times the price then anywhere else! Cocktails are terrible no alcohol taste more like a smoothie . No one was sat watching the sunset on the beach I assume this is why! We also noticed people round the pool bring their own drinks which when u can buy a soft drink for 22 baht but hotel charge 180 baht not surprised ! Breakfast u order both our eggs all come out cold not worth the extra money for the breakfast better too eat out! Staff sit on the desk on their phones during breakfast service . Nice pool but the beach the hotel let non hotel guests sit on the beds when guests pay £200 plus a night for the supposed private beach. My booking was for a late check out when I asked they said yes you have a late check out but u can’t have it as new guests coming (makes no sense) This is not a 4 star hotel. They also only provide one bottle water in room (all other hotels we stayed in was two in the bathroom two in the fridge) Another note when I went in to the toilet next to the bar it was blocked I reported it to staff when I went there later on still has not been fixed. Don’t book this hotel save your money and splurge at Vanee Gold Sands or Explorer . So disappointing staff don’t care it’s almost like they have your money so didn’t too provide a good series would not recommend or stay here again.

Great tropical setting. Great staff. Room was excellent.

All great