I’d like to think that my husband and I are pretty understanding/patient individuals. Negative reviews aren’t something I enjoy writing, however; when the experience is extremely inadequate, or unsatisfactory, I find that it is warranted, in hopes to prevent others from having the same unfortunate experience. I had booked our reservation several weeks in advance choosing this hotel specifically because of the in-room kitchenettes AND pool/spa area. The morning of our arrival I received an email from the hotel’s front desk receptionist stating that their spa area would be closed during the duration of our stay. Although they apologized for the inconvenience, the assistance that was offered was not appropriate for our situation. We are Marriott members, and had used nearly all of our points to book the current reservation, I was offered assistance making reservations else where, but not a reimbursement of my points to do so. I communicated concerns about other local hotels not having a kitchenette, and the price of their rooms being more than we could afford on such short notice, as a result the receptionist moved us from the studio room to a two bedroom suite (the extra space wasn’t necessary as it was just my husband and I, I communicated this with them, & then thanked them for their efforts to compensate). Although the previous situation was unfortunate, we were prepared to move past it without a problem. Upon entering our suite I immediately spotted a child’s toy left under the kitchen table by previous guests, turning to set down our groceries on the kitchen counter I accidentally ran my hand through a bunch of left-over crumbs & looking straight above was a dirty coffee cup, still full, sitting in the microwave. Going into the master bedroom there were visible smudges all over the bottom of the bathroom sink, the support underneath the king bed was noticeably broken/worn, & while using the restroom I noticed both drawers underneath the sink were missing & the bottoms were visibly soiled, additionally; the curtain in the second bedroom had a 3” or bigger rip in it, and the garbage located under the detached bathroom sink in the 2nd bedroom was full (shopping receipts & clothing tags from previous guests). Lastly, but certainly not least, upon leaving I addressed the assistant manager, Mr. Weiler, about two $80 charges made to our credit card during the duration of our stay, this was in addition to the $40 incidental deposit that was held. Mr. Weiler’s response was “yeah I see it right here. I don’t know why that happened, it should fall off within a few days.” At that point I had decided to waste anymore of my time addressing the remaining issues that occurred during our stay & made a call to Marriott’s customer care line. After speaking with the customer service rep, I received an email from Mr. Weiler. In his email he questioned the validity of my concerns, rather or not I addressed HIS housekeeping staff about their job performance & reiter
Excellent
99 Reviews