Guest User
October 28, 2024
A hotel that you must avoid when you go to Koh Lanta!
I left an Apple headset in the room when I checked out. The first time I contacted the hotel, they told me that they had found it and could send it to my hotel in Bangkok. Later, there was no news. When I called the hotel for the second time to urge the delivery, they told me that they had not found the headset. I had to communicate with the hotel through Ctrip customer service. I have to say that Ctrip customer service is very helpful. They quickly told me that the problem had been solved and the hotel agreed to return the headset to me. After a long wait, I finally got my headset back.
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