Guest User
February 28, 2025
On the first day, I found that the safe was not working when I entered the room. They said "wait a moment", and it was not fixed until I checked out. On the second day, I urged them to clean the room, and they said "wait a moment" again. I waited for three hours. On the third day, I thought, I won't urge them anymore, just hang a sign at the door saying "make up room" and wait for them to come to clean. Then at 4:30 in the afternoon, no one came, so I went to the front desk to ask (there is no phone in the room of this hotel, so I can only go there to ask). They said that the cleaner had gone off work and would come to clean tomorrow, and there was no apology. I complained to Ctrip, and someone finally came to clean. Ctrip's customer service is okay. But the amazing thing is that when I took a shower that night, there was no hot water. I went to the front desk to find someone again, and they came to tinker with it for a long time, saying that they couldn't fix it, and there was no other place to take a shower. How could this be possible? It was such a hot island, and the air conditioning in the room didn't work. It was very hot and sweaty. How could I sleep without taking a shower? I asked him to continue to work, and after more than half an hour, there was finally some warm water, not too hot, so I could only take a shower. On the fourth day, I thought that since I had complained the day before, the hotel would be cleaned today. There was a sign saying "make up room" at the door, but no one came to clean and replace the wet towels. I really didn't have the energy to argue again at night. I will never go to this hotel again. I have never seen such bad service in any hotel. In addition, the air conditioning in the room was insufficient. In the afternoon, it was hotter in the room than outside. The hotel breakfast didn't have many varieties, but it was filling. There was no lunch or dinner in the hotel. To eat at other restaurants on the beach, you need to walk through a section of beach with a height difference and a small stream. It was pitch black without a road, and you need to use the flashlight function of your mobile phone. Or you can take a taxi to eat. In addition, there is no small supermarket nearby, which is not very convenient. The beach of the hotel is a black stone beach, and you can't swim. There is a swimming pool, but there is no parasol on the lounge chair area by the pool, so you can only play in the water when the sun is about to set.
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