Hotels near Bromo Holiday, Klojen

This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

I stayed for one night. It’s not far from train station, less than 20 minutes walk. The hotel allowed me to check-in earlier despite no personal request when booking. I booked the cheapest rate without breakfast because I didn’t know what they offer for breakfast during these times. One thing I remember the most is that the towel and linen smelled nice, I think it’s jasmine. Amenities were enough, including slippers. Bed and pillows were comfortable. Luggage rack and door handle were not in a good condition (screws were loose), and the safe box was locked, I couldn’t use it. Hotel played instrumental musics on speakers, but it’s quite disturbing when it’s 10pm and you could hear it from the room. Cleanliness need to be improved. I found the dirts from previous guest under the bed frame, and public restroom on lobby wasn’t clean enough. Receptionists were ok, I didn’t interact with other staffs. I don’t mind staying here again.

Our room, facing the pool and the mall, was spacious, clean, and plain, without decorations. The room looked efficient and institutional, rather like a schoolroom. In fact, the echoing shouts of children playing in. and passing through, the halls throughout the morning, day and evening, made it feel as if our bedroom was one of many rooms in an elementary school. Probably more families than usual are on staycations during weekends. The breakfast from 6-10 am was good with many choices in the buffet and a lot of staff providing support. All of the staff are friendly and eager to be of service. The hotel is in a very convenient location. We took a taxi to the hotel, and we didn't know if the driver would be charged Rp. 10,000 for parking after he left us, so we felt compelled to pay the driver for parking, just in case. We discovered later that usually they don't charge for parking if the car is in the complex for less than 10 minutes. The reception staff told us that, if the driver parks his car (somewhere) and comes to the reception desk with us, he can get a document that will exempt the car from the parking charge, but it was always less of a thrash just to pay the parking charge. Considering the price, we feel the Aria Gajayana provides an average value on weekends.

Strategic location in Oro-Oro Dowo area. The hotel building is new. Hotel cleanliness and rooms are always awake. Comfortable rooms, clean bathrooms and hot and cold water works well. Receptionist and hotel staff are friendly. For star hotel *** plus value there is the swimming pool, and if the color is so delightful at night, the pool color can change. The hotel price is according to the standard of *** star, but if the holidays there is a adjustment for the price increase. This hotel is suitable for staying with family. The students around the hotel have enough options. Close to the clean and well-established Oro-oro Dowo Market and Malabar City Forest. Unfortunately couldn't try his breakfast, because our family had a trip to Bromo. So can't give testimony Take care and improve hotel service.

Poor location of town Close to the famous burning bacon pak man in this city Night food at the hotel retreat is delicious and there is music entertainment The hotel service is also good and friendly All services are well served

One of the best hotel in hospitlity industry.. It was nice 2 days stayed here..at 101 Hotel Malang Oj. Since 2018 ,101 is the first hotel on my list. I visited Malang because my daughter studied at Brawijaya University.location near the center of the town,nice clean room and comfort with the view of mount Arjuna.I love it. Thanks to the staff who worked here,Erwin,Wulan Nafisa,Amanda ,Rully ,and Ravin etc,for apl the attention and services,and the surprise for me and my family. I believed this hotel will be doing great and successin the future.

When it comes to hospitality industry, excellence in every service aspects is no compromise. Although MaxOne Ascent Malang positioned itself as a budget hotel, it should not sacrifice anything on their line of service. Unfortunately, I don't find this hotel ...worth to stay for second time. When I first enter the premise from back door adjacent to parking lot, I found the atmosphere a bit shabby and gloomy. I went to receptionist for check-in, friendly and smooth service. When I entered my room, I noticed that the room wall is dirty and aged. I went to bathroom, I found some hair around shower floor drain. And when I use shower to bath, the floor drain is a bit clogged so the water didn't drain properly. I opened toilet to pee and I found there still some ”dirt” left on the toilet bowl. I do hope that there will improvement in overall experience with MaxOne Ascent Malang.

If you'd like a hotel with a view in Malang, and centrally located inside the city, this is the hotel for you. It gives me a great value for the money. I stayed at standard twin bed room with a balcony with mountain view. The location is superb. I can walk 10-15 minutes to Kawi Street, where many restaurants located. However, a few things that can be improved. I went to the gym at 6 am, and no one there. However, AC wasn't turned on. So, after 20 minutes of intense workouts, you'll be drenched with sweat. No towel inside the gym was available. Bring your own from your room and bottle water as well. Maintenance and house keeping can be improved. I visited my sister who stayed on the 7th fl executive suite, and there was a hole in the curtain. And the room could use more deep cleaning. The bed sheets in my room can be replaced with the one without hole in it. With the years, some of the amenities could be replaced.

I have stayed several times at this hotel since 2016, and the hotel conditions are still the same, clean and comfortable. The rooms are spacious and clean. Really comfortable staying at this hotel. The location of the hotel is in the center of Malang city, which makes it possible to visit various entertainments and restaurants in Malang city. Breakfast has many choices and the food served is delicious. TV is also available with quite a lot of TV channels. In the room there is also a wardrobe, fridge, toilet amenities, hair dryer, tea, coffee and mineral water. There are even soft drinks provided in the room for free. The hotel is also equipped with several meeting rooms. There are also Chinese food restaurants, rooftop restaurants, lounges and Indonesian food restaurants. The drawback of this hotel is the location of the swimming pool which is next to the restaurant, so sometimes restaurant visitors get splashed with water when someone is swimming and playing in the water. Wifi was slow, unlike the last time I stayed at this hotel.

All I can say, this hotel is worth every time we spend the day. From the cleanliness to the service, from the building to the supporting facilities like fitness center and pool. Every aspect is very well-managed. Furthermore, the location is just another advantage, situated at the heart of Malang plus conencted with two local malls which provides almost everything we need to buy when it comes to fulfill our needs during our stay.