Limehome Klagenfurt Karfreitstraße

I would like to be able to review our limehome accommodation but we didn’t get to stay there. We turned up just after the designated check-in time to discover the apartment hadn’t yet been cleaned from the previous occupants. Having had a very early start that day, we had been looking forward to a shower and a moment to relax before we headed out for the evening so this was extremely disappointing. We finally got through to a real person at the helpdesk who told us that we should have received an email informing us of the delay. We did but 30 minutes AFTER our original check-in time. I don’t routinely receive email notifications so only checked this after speaking with the helpdesk. The app would be a much better platform for notifications like this. After some back and forth with the helpdesk (impossible to get through to the same person each time), we went for dinner and said we would be back at 6pm by which time the apartment should be ready. At 5pm, I received another email informing me that my booking had been cancelled! We were left stranded in Klagenfurt on a very busy weekend due to the United World Games. We managed to find a hotel that could provide us with rooms for the two nights of our stay but we had to change rooms for the second night. Limehome did refund the money for the hotel but it doesn’t excuse the fact that we were severely inconvenienced and spent the 3 hours that we were hoping to shower, change and relax, trying to ensure we had a bed for the night.