Hotel Rösch

Location: Highly praised for proximity to the lake , Klagenfurt, and public transport .

Poor communication and no air conditioning They did not answer our question before we arrived. An automatic message informs us (few days before) that the main building is air-conditioned but the others are not. I send a message (5 days before, during this period our reservation can be canceled free of charge) to find out where our room will be and if there is air conditioning... no answer. I inform them that we have an 8 month old baby and that it is important for us to have air conditioning. When we arrived, the receptionist could not find a solution because the hotel was full. Maybe if you read your customers' message first, you can find a solution before they arrive. And if there is no availability, we understand and modify our choice of hotel. It's August, it's very hot and we haven't slept well as a result (adults and babies alike). I recommend that you choose a hotel with air conditioning. If you have a special request, no one can help you. Additionally, there is no equipment for disabled people, strollers or heavy luggage. However, the beakfast is good. The beach is cool but not at the front of the hotel, you have to cross the road. We will not come back.

Hotel description and website are misleading This property is located in a beautiful place, room was ok, and staff was friendly. However the hotel site and the ad are misleading and I will explain why. My friends and I were on a two week road-trip and this was our final stop before driving home to Germany. We selected the hotel and decided to pay a little extra because this place advertised a beautiful Spa and wellness area, open year round (this still shows on the site). After a long drive we arrive to the hotel only to find that the spa is closed during summer, receptionist explained that they would open the spa on request. We requested the spa only be denied by the owner. The owner not only denied access to the spa, she also loudly yelled at us in Austrian. Definitely a bad experience that broke our mood the final day of the trip. Won’t be stopping here again.